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iMark Interactive is a WordPress support and maintenance company based in Raleigh-Durham, North Carolina.

The company has been in business since 2009 and provides support to WordPress site owners all over the world.

From ensuring backups are running smoothly, making sure your security is up-to-date, and making CSS style changes and bug fixes, iMark Interactive has the technical bases covered, allowing you to focus on other areas of your business.

About iMark Interactive

The company was founded by their current CEO and President Grayson Bell. Their target customers are businesses or entrepreneurs with WordPress sites looking for a monthly plan to take all their maintenance worries off their hands.

The company is US-based, however, some of their staff work remotely outside of the US giving them some flexibility in the skill sets and time zones they have available.

When you submit tasks you’re not matched up with a dedicated assistant, rather your problem will be handled by the most appropriate assistant. They expect most tasks to take up to 30 minutes, for longer jobs you can ask for custom quotes.

Services

Most WordPress support companies cast a large umbrella over almost any WordPress-related task and iMark Interactive does the same.

Common service requests include:

  • WordPress blog setup
  • Web hosting transfers
  • General maintenance/support
  • Theme optimization
  • CSS style changes
  • and much more

If you have any questions about specific issues I suggest just firing off a quick email first, but otherwise it’s safe to assume Grayson and his team will be able to fix your problem.

Plans and Pricing

iMark Interactive has four different monthly pricing plans, as well as offering a “Quick Fix” service where they handle any task that will take 30 minutes or less for a set price of $42.

The monthly plans are as follows:

Ready – $27/month – This plan includes daily/weekly backups, plugin/theme updates, monthly security scan, email support, 5% discount on their hourly rate, and 30 minutes uptime monitor.

Aim – $47/month – This plan includes all the services in the Ready plan, along with some additional minutes, an additional 5% discount on their hourly rate, 5 small jobs, and free access to Genesis themes.

Fire – $87/month – This plan includes all the services in the Aim plan, a 15% discount on extended projects, unlimited small jobs*, and access to Elegant themes for free.

Bullseye – $127/month – This plan includes all the services in the Fire plan, along with an additional 5% discount on their hourly rate taking you to a total of 20% off the standard price should you need support beyond what’s included in your plan.

*As with most WordPress support companies there is a throttle to the unlimited jobs included in their plans. A small job is any job taking up to 30 minutes to resolve and you can submit one at a time.

iMark Interactive Alternatives

A couple of other US-based WordPress support companies to check out are Zen WP and Access WP. Both companies offer a similar array of service packages and one-off fixes.

Where iMark really stands out is in the lower price point tiers. If you don’t realistically need “unlimited” support each month, the “Aim” plan above starts to look pretty attractive.

Your Turn

Have you worked with iMark Interactive? If so, please leave a review below to help others with their decision.

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