Hello Rache is a live virtual assistant and transcription service for medical professionals. They have a team of HIPAA-certified assistants trained and experienced in the medical field waiting take some of your workload off your hands.
The company started operations in 2017. Their headquarters is in the US, and all of their healthcare virtual assistants are in the Philippines.
About Hello Rache
The company was founded by Mark Carnett, D.O. Dr Carnett has his own medical practice in Arizona, and after using the services of virtual assistants to help manage his workload for the last three years he decided to start the business to help other medical professionals.
When you sign up with Hello Rache you will be assigned a virtual assistant after discussing your requirements.
You can start a live feed with your assistant via tablet, mobile device, laptop, or any streaming device and literally take them with you as you do your rounds, see patients, work in your office, and so on.
The assistant will be on-hand to watch and listen as you interact with your patients. They can update live charts, transcribe if needed, and carry out any other tasks that can be completed remotely.
Their services are broken down into three main categories:
- Virtual Scribe – Your assistant will accompany you in the examination room and complete your notes for you while you’re working with your patients.
- Administrative Services – You can task your assistant to handle your emails, faxes, refill prescriptions, phone calls, or any other admin tasks that will help free up more of your time.
- Medical Transcription – All their assistants have been trained in a medical profession. They understand medical jargon, are familiar with transcription software, and will transcribe medical notes.
If you have other tasks that can be completed remotely you can discuss these with your assistant.
Plans and Pricing
The pricing structure at Hello Rache couldn’t be any simpler, you pay a fixed rate of $9 per hour. That’s it, no hidden costs, no extras, just a flat hourly rate.
There are no fixed contracts and you’re not tied into any usage packages either, you just pay for the hours you use.
Hello Rache Alternatives
Another company offering similar pricing and specializing in supporting medical professionals is Xilium. They also use staff based in the Philippines and can handle all the day-to-day tasks of a medical professional.
What separates Hello Rache apart from other companies in the same space is that they specialize only in the medical field, and you’re able to take a live assistant with you as you go about your work.
Have you worked with Hello Rache? If so, please leave a brief review of your experience below to help others with their decision.