Mindy Support is a business process outsourcing company with offices across Ukraine. They have been in operation since 2014 and work with small, medium-sized and large businesses across the EU and US.
The company was founded by a group of international entrepreneurs with the goal of matching up businesses with skilled and affordable virtual assistants.
They empower companies all over the world by providing “cost-efficient outsourcing with no compromise on quality.”
About Mindy Support
All of the company’s virtual assistants are based in their offices in the Ukraine, enabling Mindy Support to be competitive with their pricing.
Mindy Support is aimed to help people and companies in reaching their maximum efficiency by connecting talents and businesses. For their customers, it is a chance to get professional assistance with everyday sales, marketing, machine learning, data entry, and research tasks.
It turns out, outsourcing to Ukraine has several advantages.
Ukraine is known regionally for the high quality of its public education system, and the ability of its graduates to integrate seamlessly into Western corporate life.
Moreover, it is one of the most educated nations, 80% of adults in Ukraine have achieved a tertiary level education.
Companies practicing outsourcing to Ukraine save up to 60% compared to the costs of in-house staff.
Compared to its neighboring countries such as Poland, Belarus, and the Czech Republic, Ukraine offers more competitive outsourcing rates paired with a larger talent pool.
Being only 1 hour ahead of most European countries, Ukraine is an incredibly convenient location for outsourcing. It takes only 3 hours to fly from major European cities to Ukraine, and 8 hours to fly from New York.
According to Mindy Support, European clients love working with Ukrainian outsourcing companies because the time zone is only 1-2 hours away.
My contact Elena Chernienko explained, “Even if you don’t come to visit, our European time zone means that our business hours overlap, so you know we’re available when you need us.”
How it Works
Getting started with your own outsourced business process team is as simple as can be.
When you sign up, Mindy Support matches you up with a dedicated team, with the view to stick with you for as long as you need them. As your business grows, you can easily scale your team by hiring 10, 100 or 1000 more employees.
Besides remote teams, Mindy Support also provides you with a project manager and a team lead who will help you plan your teams work, establish milestones, and set clear progress reporting guidelines.
All the team members are college graduates and skilled in various EU languages, such as English, German, French, Italian, Spanish, Russian, Ukrainian, and Dutch.
They are also trained in each area of their services, not general VAs that take on all and any tasks.
If you need a team with some special skills to make sure they fit best your business needs, Mindy Support will find and hire employees with desired experience.
Mindy Support’s core goal is to make your business more effective by providing you with the team that fits your business needs perfectly. Their teams cover the wide scope of business processes you can outsource.
Mindy Support builds dedicated teams based on your business needs into the following areas:
- Data Annotation
- Customer Care Support
- Back office Support
- Sales and Marketing
Mindy Support understands that each industry has its own unique needs. Here are the top industries they are specialized in:
- IT and Services
- Retail and e-Commerce
- Staffing and Recruiting
- Marketing and Advertising
Mindy Support strives for their clients to succeed, that is why when they are building a team for you, they make sure each member of your remote dedicated team wants to learn and grow within the industry your company operates in.
Steldia Services (Mindy SupportTM) has successfully passed ISO 9001:2015 certification. This international standard declares a high level of a company’s quality management system and focuses on maximum client satisfaction.
“We strive to provide our customers with reliable and efficient world-class services,” pointed out Evgenia Khimenko, General Manager of Steldia Services.
As with most virtual assistant providers they recommend contacting them if you have any particular requirements to see if they have the skills needed to carry out your tasks.
Plans and Pricing
Mindy Support asks that you contact them for an individual quote based on your workload so they can access the skills required to carry out your tasks.
Mindy Support Alternatives
Baltic Assist is a virtual assistant provider based just a couple of borders away in Lithuania and offers a similar range of services and pricing plans if you’re looking for a second quote.
Have you worked with Mindy Support? If so, please leave a review below to help others with their decision.