Overall Rating3.333.333.333.333.33
Quality of Work3.173.173.173.173.17
Communication3.673.673.673.673.67
Value3.173.173.173.173.17
This post may contain affiliate links. Please read my disclosure for more info.

Hubstaff provides time tracking software for remote teams, and has also ventured into staffing solutions as well. The company was founded in 2012 and their virtual team is “based” out of Indianapolis, Indiana.

On the time tracking side of the business, Hubstaff’s software gives you screen capture capabilities, tracks activity, and automatically creates timesheets and reports. In that sense, it’s similar to the built-in tracker provided by Upwork, but frees you to hire people outside of those platforms and still keep tabs on them.

(OnlineJobs.ph also added a free screen capture tool called TimeProof.)

hubstaff reviewNow I’m not big on the over-the-shoulder nature of these tracking programs, and have only ever looked at the Elance screen reports a handful of times. The best way to make sure your virtual assistants are working? Have some deliverable. If it’s not getting done, then you have a problem — otherwise, why bother with the micromanaging?

So this post will focus on Hubstaff as a hiring platform, rather than review the time tracking tool. If interested, it comes with a 14-day free trial so you can check it out and see how you like it.

Hubstaff Intro Video


Note: The video says the software is “100% free.” There is a free plan but the features and functionality are quite limited.

VAA Exclusive: Use referral code VAA15 for 30% off your first 2 month’s of service!

Services

With Hubstaff, you can tap into their platform of on-demand talent to help your small business. They have pre-screened virtual assistants, web developers, graphic designers, marketing pros, content writers, and more.

The advantage is it’s a time-saver over searching for freelance contractors on your own; Hubstaff has already done some of that legwork for you. One thing I thought was a little weird was that they are only staffing through third-party companies, which means there is probably not one, but two layers of profit markup on your worker’s salary.

The argument is that going through companies will leave you better protected and with a more reputable experience, but you run the risk of over-paying for the same level of talent. Still, it’s a done-for-you solution, and that does have some value.

Interview with Hubstaff Co-Founder


VAA Exclusive: Use referral code VAA15 for 30% off your first 2 month’s of service!

How it Works

The first step in hiring through Hubstaff is to describe your project, role, or task you need done. One of their project managers will contact you for more information and to explain the next steps.

After they have a solid understanding of your needs, they’ll assign you an “awesome” contractor, and you’re off to the races.

All the work is tracked and managed through the Hubstaff software and of course you can interact and provide training directly to your contractor. For the duration of the project, the payments are processed weekly and automatically withdrawn from your account.

Plans and Pricing

Hubstaff has very straightforward pricing, which I appreciated. The rates for a virtual assistant are $5 an hour for an entry level assistant, and $8 an hour for a senior-level VA. Naturally, at those rates, this is for an overseas assistant.

For the higher skilled roles, such as graphics or software programming, the rate is $30 an hour for “non-senior” worker, and $45 an hour for a contractor with more experience.

Hubstaff Talent

Hubstaff Talent is a free resource for companies looking to find remote talent across the globe, with no fees, no markups, no middlemen. Companies can use the Hubstaff database to find and hire the highest quality freelancers from around the world.

You can find all sorts of freelance talent, but the pool is skewed toward developers, digital marketers, and creatives.

Hubstaff Alternatives

The biggest alternatives to Hubstaff both in terms of virtual staffing and the tracking tool are the freelance platforms of Elance and oDesk, mentioned above, as well as the Philippines-specific jobs board, OnlineJobs.ph.

Have you found a virtual assistant or other remote team member through Hubstaff? If so, please leave a quick review of your experience below to help others with their hiring decision.

6 Reviews

    • 11111
    • 11111
    • 11111
    • 11111

    Unfortunately, I have had to give Hubstaff Talent a very bad review. I encountered a rogue web developer on the website. He caused us a world of problems. Hubstaff Talent does not even have a rating system for companies to leave feedback on Freelancers found via their system; unlike Upwork and Freelancer both of which have fully transparent rating systems.

    I contacted Hubstaff Talent support and was told that they have not yet built in a rating system into their software; even though from my correspondence with the Hubstaff Talent representative it seems as if a number of companies have been asking for it.

    I, for one, will NOT be using Hubstaff Talent again until there is an even playing field for companies to leave feedback about the Freelancers encountered via the platform. Otherwise, as a company we are simply leaving ourselves wide open to the nefarious activities of some very unethical and scrupulous individuals…as we found out!

    • 44444
    • 33333
    • 55555
    • 33333

    I cancelled my account and they reactivated it automatically about 50 days after i cancelled.

    • 55555
    • 55555
    • 55555
    • 55555

    We use their monitoring tool for many projects and have been extremely satisfied with their service so far – thank you

    • 44444
    • 44444
    • 55555
    • 44444

    We actually use Hubstaff personally for our 15+ Virtual Assistant & Management Crew.

    It’s been really good and Dave’s team is really great with communication and open to suggestions of feature requests.

    Although there are “cheaper” solutions out there, Dave really has thought of a lot of things that make all of our lives easier and reading the negative review I had to chime in and give our honest opinion after 2 months of switching and we love it.

    Thanks Hubstaff team!
    J Hunter
    Founder VA Staffer

    • 55555
    • 55555
    • 55555
    • 55555

    We use Hubstaff for our entire workflow every day. Has never failed us. I found it extremely easy to get up and running and I have a team of 15 contractors. Highly recommended. Dead accurate time tracking.

    • 11111
    • 11111
    • 11111
    • 11111

    Unable to get this working as Norton was blocking it. Tried for ages with live support but in the end gave up. Some of our staff have low IT skills so this isn’t a good solution for us. We did ask if they could help by remote access but they said no.

Write a Review

Overall Rating
Quality of Work
Communication
Value