Online VA Team is a managed virtual staffing company based in Ann Arbor, Michigan, and founded in 2014. It helps businesses and associations hire a virtual assistant or build a dedicated remote team in the Philippines for administrative, customer service, sales, bookkeeping, marketing, and back-office roles.
Dedicated teammates work an agreed schedule, learn the client’s systems, and take ownership of recurring responsibilities. The service combines day-to-day support with recruiting, payroll, HR, equipment, and ongoing management.
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About Online VA Team
Online VA Team supports organizations that need dependable help with ongoing work. Clients interview screened candidates and choose their teammate, with the flexibility to add more roles as their needs grow.
Online VA Team handles recruiting, onboarding support, payroll, equipment, insurance, HR management, floor oversight, and performance monitoring. The client sets priorities, provides system access, trains the teammate on company-specific processes, and gives feedback.
This division of responsibilities gives clients direct input into the work while Online VA Team manages the employment and support arrangements behind the role.
What Can Online VA Team Teammates Do?
Online VA Team recruits for a wide range of remote roles. Common positions include:
- Administrative Assistants and Executive Assistants: calendar management, inbox support, scheduling, travel coordination, document preparation, data entry, and recurring administrative work.
- Customer Service Representatives and Receptionists: answering inbound calls, responding to emails and live chat, appointment scheduling, customer follow-up, and routine support requests.
- Sales Assistants and Lead Generation: prospect research, CRM updates, appointment setting, follow-up communication, pipeline support, and sales administration.
- Bookkeeping and Back-Office Support: routine bookkeeping, record maintenance, invoice and document organization, spreadsheet work, research, reporting, and other operational tasks.
- Marketing and Social Media Assistants: content coordination, social posting, email campaign support, research, basic marketing administration, and ongoing campaign assistance.
- Research and Data Support: online research, list building, data cleanup, database maintenance, reporting, and information gathering.
- E-commerce, Real Estate, and Industry-Specific Support: customer communication, listings, CRM administration, order or reservation support, and other repeatable remote workflows.
Businesses can hire a virtual assistant around the responsibilities they need covered. A dedicated teammate’s role can evolve as they learn the company’s customers, systems, and recurring workflows.
How Online VA Team Works
1. Define the role
The client explains the responsibilities, preferred schedule, systems used, and experience needed. Online VA Team uses that information to recruit for the specific position.
2. Meet candidates
Candidates are screened before finalists are introduced to the client. The client interviews the candidates and chooses the person they feel is the best fit.
3. Onboard the teammate
Once selected, the teammate begins learning the client’s systems, processes, communication style, and expectations. The client provides role-specific training while Online VA Team supports the employment and management side.
4. Work in the client’s time zone
Dedicated teammates can be scheduled around the client’s normal business hours, making them practical for U.S.-based and international organizations that need real-time support.
5. Continue with management support
Online VA Team remains involved through HR, floor management, coaching, and performance oversight. If the workload grows, the client can add additional teammates and build a larger remote department.
How Managed Staffing Differs from Direct Freelance Hiring
Online VA Team combines candidate recruitment with ongoing employment and management support. Clients choose their teammate and direct the work, while the company handles the staffing administration.
A directly hired freelancer can also provide consistent, long-term support. The distinction here is the included HR, payroll, equipment, floor oversight, and performance monitoring, which clients would otherwise arrange themselves.
The model suits organizations that want an ongoing working relationship with dedicated staff and a management team available to support that relationship.
Technology, AI, and Client Systems
Online VA Team teammates work inside the tools their clients already use, including CRMs, phone systems, help desks, email platforms, spreadsheets, project-management tools, and other business software.
Clients can incorporate approved AI tools and automation into a teammate’s workflow. The teammate remains responsible for reviewing outputs, communicating with customers, following through on tasks, and applying the client’s procedures.
Online VA Team Plans and Pricing
Online VA Team’s primary offering is full-time dedicated staffing.
- Full-Time Dedicated Teammate: starting at $1,195 per month for a dedicated teammate working five days per week. The monthly rate includes the teammate’s compensation along with equipment, insurance, HR management, floor oversight, and performance monitoring.
- Entry-Level / Micro Support: starting at $250 per month for approximately five hours per week, designed for businesses with a small amount of recurring work.
Fractional support is also available for businesses that need more than the micro plan but not a full-time teammate. Fractional roles are generally priced at $14.95 per hour with a 10-hour weekly minimum. Specialized positions can have different pricing, so businesses with unique requirements should confirm the current rate with Online VA Team.
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Who Is Online VA Team Best For?
Online VA Team is best suited to organizations that have repeatable work and want one person, or a team of people, to become familiar with how the business operates.
Typical clients include small and midsize businesses, associations and membership organizations, professional services firms, real estate and property-related companies, e-commerce businesses, hospitality and customer-service operations, and companies building remote administrative or support departments.
It is especially useful when an owner, executive, department, or local team is spending too much time on routine work that can be documented, trained, and handled remotely.
Getting Started
The best starting point is to identify the work that needs to come off the existing team’s plate: the recurring tasks, the hours when help is needed, the systems involved, and the type of person who would fit the role.
Online VA Team can then recruit around those requirements and introduce candidates for the client to interview.
Ready to hire a virtual assistant? Share the responsibilities, schedule, and experience you need with Online VA Team to discuss a role built around your business.
Frequently Asked Questions About Online VA Team
Where is Online VA Team based, and where do teammates work?
Online VA Team is based in Ann Arbor, Michigan. Dedicated teammates are primarily based in the Philippines and work schedules aligned with client needs, including U.S. business hours.
Is Online VA Team a freelance marketplace?
No. Online VA Team focuses on dedicated managed staffing. Clients work with an assigned teammate who learns the business over time, while Online VA Team handles the employment and management infrastructure behind the role.
Can an Online VA Team teammate answer calls and handle customer service?
Yes. Common customer service roles include inbound phone support, reception, appointment scheduling, email support, live chat, and routine customer follow-up.
Can Online VA Team provide executive or administrative assistants?
Yes. Administrative and executive assistant roles can include calendar and inbox management, scheduling, travel coordination, research, data entry, document preparation, and recurring back-office work.
Does Online VA Team provide sales, bookkeeping, marketing, and social media support?
Yes. Online VA Team recruits teammates for sales support, lead generation, bookkeeping, marketing coordination, social media, research, e-commerce, real estate, and other remote business functions.
How much does Online VA Team cost?
Full-time dedicated staffing starts at $1,195 per month. Micro support starts at $250 per month for approximately five hours per week. Fractional support is generally $10-14.95 per hour with a 10-hour weekly minimum. Specialized roles may be priced differently.
Can a company build an entire remote team with Online VA Team?
Yes. Clients can start with one teammate and add positions over time, including multi-person teams for customer support, administration, sales support, and other functions.
Online VA Team Alternatives
There are plenty of virtual assistant companies in the Philippines to choose from. Take a look at VA Staffer — specializing in marketing help — or OnlineJobs.ph if you’re game for a full-time work from home hire. A great alternative company from India is MyTasker, who’s prices are also appealing.
Your Turn
Have you worked with Online VA Team? If so, please leave a brief review of your experience below to help others with their decision.
Excellent service condition
Online VA Team came highly recommended to me, and they’ve lived up to every expectation. The onboarding process was seamless, and I was paired with a VA who understood my business needs right away. Their ability to adapt to my workflows and tools was impressive. I finally have the time to focus on growing my brand without worrying about the little things slipping through the cracks.
Working with Online VA Team has completely transformed the way I run my business. Their team is sharp, efficient, and proactive. I was initially hesitant about hiring virtual assistants, but within the first week, I saw measurable improvements in task management and overall productivity. They’ve handled everything from invoicing to managing my online calendar flawlessly. Absolutely worth the investment.
I recently had the pleasure of working with http://www.onlinevateam.com and I must say, they have exceeded all my expectations. From the moment I landed on their website, I knew I was in the right place. Their user-friendly interface and easy navigation ensured a smooth experience throughout.
The team at Online VA Team is truly exceptional. They are professional, dedicated, and extremely knowledgeable in their field. I was impressed by their strong work ethic, quick response time, and attention to detail. They seamlessly integrated into my business and quickly became an indispensable part of my operations.
What sets Online VA Team apart from other virtual assistance services is their commitment to understanding my business and its unique needs. They took the time to familiarize themselves with my industry and provided tailored solutions that have positively impacted my productivity and efficiency.
Their services have been invaluable in helping me manage a range of tasks, including administrative work, social media management, content creation, and customer support. The team has shown unwavering commitment to delivering high-quality work consistently, allowing me to focus on my core business activities.
I cannot recommend http://www.onlinevateam.com highly enough. If you’re looking for a dedicated, reliable, and highly skilled virtual assistance team, look no further. Working with them has been a game changer for my business and I’m confident it will be for yours too. Five stars, without a doubt!
We love working with online team and have drastically scaled our customer service and improved our business with their talented team!
I live in the United States and I needed Online VA Team to help me with my business. The best decision I made was hiring one of the best teams out there. This has helped me cut out a lot of time that I would be spending on outsourcing. It is also very cost effective for my small business which means that our profits are much higher.
The best part is that they are available to work at any time, so because I run my business on the West Coast and their team is not, they can work for me late into the night which would be early morning for them. It’s like having an entire global workforce available to you 24/7
I have been a member of Online VA Team for a year now and so far I have seen the benefits it has had on scaling my workforce. Online VA Team has enabled me to expand my service offerings while maintaining my profit margins. With their help I am able to reach more potential clients than ever before, which has broadened the horizon of my business.
One of the best ways to expand your business is with Online VA Team. It doesn’t matter if you’re just starting out or have been in business for years, it can be a great way to get things done much more quickly and build your team!
Online VA Team is a reputable company that helps me with our support team. Their team is top notch and managers are always there if needed. They have been a great partner to our business. We love VA Team and will continue to use them for our staffing for many years to come!
I have been working with Online VA Team for over a year and a half. I have a fantastic relationship with my 2 staff members with them. Service with Online VA Team is top notch, they truly go above and beyond to be sure you are placed with the right people having the right skill set. Highly Recommended.