Xceed Agents is a virtual assistant and full-service outsourcing company based in Noida, India. Founded in 2008, the company has grown beyond the normal virtual assistant business model and expanded into a wide variety of service types. In addition to providing the regular services that most virtual assistant companies offer, such as transcription, emailing, customer support and basic administrative tasks, Xceed Agents can also do design work, programming, writing, and much more.
But a couple red flags jump out at me that would cause me to hesitate before hiring Xceed Agents though. The first is the trademark at the bottom of their website – last updated in 2009. This is something of a common theme; the last customer testimonial was from late 2010, as was the last post on their blog. On top of that, I made a couple attempts to contact Xceed Agents and have yet to receive a response. Are they still in business? If not, there are plenty of other Indian virtual assistant companies happy to help.
If they are still around, their services are aimed at helping small and medium sized businesses in the US and around the world. Customers will like the flexibility afforded by their pay-as-you-go pricing (from $8/hr) and around-the-clock support.
With Xceed Agents you are hiring a person, not a website. Dedicated virtual assistants are available on a full-time or part-time basis for $7 an hour, or $1120 a month.
Senior agents command a slightly higher price tag, but presumably have more experience and are more productive. The company has added a 20-hour trial pack for $160 for customers interested in testing their services.
One of the more interesting Xceed Agents services I found was live chat support. You can add live chat to your company’s existing website and have these guys handle the service for you. Since you have a dedicated virtual assistant, you can train them to give customer service just as though they were you. Your VA can be available for work in any time zone you specify.
Their website lists some big-name clients like Volvo and Merck. Have you worked with Xceed Agents? If so, please share your experience below.
