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Work Hero is a company that provides support and maintenance plans at a flat monthly rate for WordPress users.

The company is headquartered in Austin, TX, and also has support staff based remotely around the world in locations like Brazil, Serbia, Argentina, and the Philippines.

About Work Hero

The company started operations in 2018 and is headed up by one of the co-founders, Kevin Koskella.

Kevin is based in Texas, and along with a team working remotely around the globe, Work Hero offers support for anything WordPress-related.

WordPress is the most popular Content Management System in the world and is used by an estimated 455 million websites.

The issue a lot of business or site owners run into is keeping on top of the ongoing maintenance that comes with a WordPress site.

There is also a learning curve to using WordPress. A lot of business owners just don’t have time to learn how to use WordPress, or the budget to hire an in-house developer.

This is where Work Hero comes in. Work Hero offers affordable monthly WordPress support and maintenance plans.

You can have access to their team of skilled WordPress experts for a fraction of the cost of hiring someone.

From helping you to create a professional-looking website to keeping plugins updating and fixing issues when they arise, having professional support just an email away can prove invaluable.

How Work Hero Works

Once you sign up for one of Work Hero’s monthly plans, you’ll have a set number of hours of support time along with various features.

For example, their Starter plan includes 1-hour of support per business day. This means you have 23 hours of support time per month to use working with their team.

Every time you have an issue you need help with, you simply log into your dashboard area and submit a ticket with all the details of your request.

A member of their team will pick up the ticket. They will then either resolve the issue or ask you for more information, and log how much time they spend on the task.

If you run out of hours in the month, you can upgrade your plan at any time. Likewise, you can downgrade if you’re not on the lowest plan.

Work Hero Services

Work Hero offers support for everything and anything related to WordPress.

To give you a better idea, some of the tasks they commonly handle for their customers include:

  • Creating landing pages
  • Publishing blog posts
  • Updating plugins
  • Integrating third-party softwares
  • Migrating sites to new hosts
  • Improving site speed
  • Making custom CSS changes

You will receive a weekly report detailing all the tasks Work Hero’s assistants have completed, and how many hours of support time you have left.

Work Hero Plans and Pricing

Work Hero offer three monthly pricing plans ranging from $299-$999/mo.

Here is a complete list of their pricing plans at the time of publishing:

  1. Starter – $299 per month – This plan includes 1 hour of support time per business day and supports up to 5 sites.
  2. Grow – $499 per month – This plan includes 2 hours of support time per business day and supports up to 20 sites.
  3. Scale – $999 per month – This plan includes 4 hours of support time per business day and supports an unlimited number of sites.

You get a 14-day money-back guarantee when you first sign up and can cancel or downgrade at any time.

Work Hero Alternatives

A couple of alternative WordPress support companies you might want to check out are WP Tangerine and Zen WP.

Both companies offer a similar range of services. It’s worth noting that Zen WP has more competitive pricing, and WP Tangerine specializes in WooCommerce support, too.

Your Turn

Have you worked with Work Hero? If so, please leave a review below to help others with their decision.

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