Overall Rating55555
Quality of Work55555
Communication55555
Value55555
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IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world.

The business was founded in 2010 and has grown to more than 350 active workers.

About IdeasUnlimited

ideasunlimited reviewThe IdeasUnlimited call centers are mostly used for larger projects, where focus is to provide trained workers managed through their proven process, resulting in high productivity and success rate on the projects.

The IdeasUnlimited remote workforce teams are experienced in taking care of multilingual as well as more complex projects like research, product management, ecommerce management, operations management and so on.

The company prides itself on delivering customized support solutions, 24/7 connectivity through all time zones, professional/trained staff, a proven management process and integrity in their commitment.

In the US, the business is run by founder Shahzad Yaqoob (aka Nick), who I had a chance to catch up with some time ago. He explained that they target primarily North American and European clients and are currently serving a lot of customers in all the major industries including telecommunications, medical and healthcare, real estate, technology, retail and construction, among others.

His team uses various digital technologies to provide the promised services in a productive and efficient manner. Nick cited integrity, productivity, security and confidentiality as strong selling points of the IdeasUnlimited service.

Ideas Unlimited Intro Video

Services

IdeasUnlimited is successfully proving its mettle in the following service areas:

  1. Call Center Support
  2. Virtual Assistant Support
  3. Multilingual Support
  4. Healthcare Call Center Support
  5. Ecommerce Support
  6. Backend Support
  7. Operational Support

Their call center staff can handle inbound as well as outbound customer interactions on your behalf; and work round the clock (even during holidays) as necessary.

IdeasUnlimited provides omnichannel support, covering all avenues of communication with your stakeholders.

Their virtual assistants can provide varied support services such as administrative support, omnichannel customer support, receptionist service, ecommerce support, backend support, and multilingual support and/or take care of your ongoing business process tasks through technical support and operational support services.

Contact IdeasUnlimited with your business requirements and they will find you virtual assistants that suit your needs.

Plans and Pricing

If you’ve been digging around the IdeasUnlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.

IdeasUnlimited’s rates are around 41% less than those charged by larger call centers. Philippines-based workers are available at a flat hourly rate and they ask that you hire for a minimum of 20 hours per week.

He explained that most customers start with one dedicated VA at 20-40 hours per week.

They have a variety of different pricing packages available for clients looking for 24/7 services, fixed rates, pay per inquiry-based services and discounts on large/multiple hire projects.

IdeasUnlimited also helps clients source and manage VAs in the US and Europe, with reasonable rates depending on the skills required.

Ideas Unlimited Alternatives

IdeasUnlimited has created a reputation for reliable, high-quality and very responsive virtual assistant services with minimal downtime. Their three-tier management and stringent recruitment procedure has clients sticking with them for many years and referring IdeasUnlimited to their friends and family members.

There are other virtual receptionist services to consider, of course, and competing services in the Filipino virtual assistant space as well. IdeasUnlimited’s combination of the two is somewhat unique though, and makes a compelling value proposition.

IdeasUnlimited works actively on Upwork, where they have generated quite a bit of business and largely positive feedback ratings.

Your Turn

Have you worked with Ideas Unlimited? If so, please share a quick review of your experience and help others with their search.

4 Reviews

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    I have been working with a VA for several years now. I have been very pleased with the work product, timely tasks performed well. You would be very surprised at what the VAs are qualified to do. Do yourself a favor and hire a VA, you will be happy you did.

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    MY team has worked with IU for about 5 months. The quality of the candidates has been super and we ended up with a great group of 4 VAs. IU assigned us a project manager who was there if we needed help for anything during our start up and beyond. IU jumped through hoops to ensure we were getting the service and quality we were expecting. Great job IU ! !

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    I’m really happy with Ideas Unlimited. To be honest I was skeptical about going over to the Phillipines and outsourcing work but it has been a breeze. The team responds well, they follow all my instructions and more than that, if I have ever had an issue the management layer has responded to my queries within minutes.

    Still working with them and I don’t plan to go anywhere soon!

    Thanks,

    Nitesh

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    I’ve been working with my VA from Ideas Unlimited for over a few years now. I couldn’t be happier with him or their support. These are great people to work with. Hire them now!

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