Ideas Unlimited is a unique virtual assistant company headquartered in Minnesota with a call center office in the Philippines. The business was founded in 2010, and has grown to employ more than 100 VAs between their Iloilo office and a distributed team in the US.
About Ideas Unlimited
The Philippines office is staffed with college graduate virtual assistants and a 3-tier management team to oversee operations. Many VAs have previous BPO or call center experience, and can earn raises and bonuses based on tenure and client satisfaction scores.
Some senior staff have been approved to work from their home office.
Stateside, the business is run by founder Nick Carter, who I had a chance to catch up with recently. He explained that they target primarily US-based clients and tend to serve a lot of customers in the medical, real estate, and ecommerce fields.
His team uses Hubstaff worker monitoring technology and cited security and confidentiality as strong selling points of the Ideas Unlimited service.
Ideas Unlimited Intro Video
Ideas Unlimited focuses on 3 main areas of service:
- Virtual Assistants
- Customer Support
- Call Center Agents
From their call center they can handle inbound and outbound calls on your behalf, and work during US business hours as necessary.
Their virtual assistants can provide administrative assistance, live chat customer support, or take care of your ongoing business process tasks. If you have a defined process and a willingness to train your assistant, you can remove yourself from that role as well.
Ideas Unlimited is most active on Elance, where they have generated quite a bit of business and mostly positive feedback ratings.
Plans and Pricing
If you’ve been digging around the Ideas Unlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.
Their Philippines-based workers are available at a flat $7/hour hourly rate for on-demand and part-time work, and they ask customer to hire for a minimum of 10 hours per week. He explained that most customers start with one dedicated VA at 20-40 hours per week.
Full-time packages are available of course, and are slightly discounted. A full-time 160 hour/month VA would be $1050 (just over $6.50 an hour). Nick added that additional discounts may be available if you need multiple full-time VAs.
Ideas Unlimited also helps clients source and manage VAs in the US, with rates starting at just $12 an hour depending on the skills required.
Ideas Unlimited Alternatives
For other Philippines virtual assistant companies with similar operations, check out VA Staffer or Task Bullet. If you’re comfortable doing with a fully home-based staff and are comfortable doing the full training and management yourself, you can save 50% or more on an ongoing basis by hiring through OnlineJobs.ph or the Virtual Staff Finder recruiting service.
The biggest downside of those is if/when your VA leaves, it’s on you to find a replacement. That, and you have to provide your own management oversight.
Have you worked with Ideas Unlimited? If so, please share a quick review of your experience and help others with their search.