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Communication55555
Value55555
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Ideas Unlimited is a unique virtual assistant company headquartered in Minnesota with a call center office in the Philippines. The business was founded in 2010, and has grown to employ more than 100 VAs between their Iloilo office and a distributed team in the US.

About Ideas Unlimited

ideas unlimited reviewThe Philippines office is staffed with college graduate virtual assistants and a 3-tier management team to oversee operations. Many VAs have previous BPO or call center experience, and can earn raises and bonuses based on tenure and client satisfaction scores.

Some senior staff have been approved to work from their home office.

Stateside, the business is run by founder Nick Carter, who I had a chance to catch up with recently. He explained that they target primarily US-based clients and tend to serve a lot of customers in the medical, real estate, and ecommerce fields.

His team uses Hubstaff worker monitoring technology and cited security and confidentiality as strong selling points of the Ideas Unlimited service.

Ideas Unlimited Intro Video

Services

Ideas Unlimited focuses on 3 main areas of service:

  1. Virtual Assistants
  2. Customer Support
  3. Call Center Agents

From their call center they can handle inbound and outbound calls on your behalf, and work during US business hours as necessary.

Their virtual assistants can provide administrative assistance, live chat customer support, or take care of your ongoing business process tasks. If you have a defined process and a willingness to train your assistant, you can remove yourself from that role as well.

Ideas Unlimited is most active on Elance, where they have generated quite a bit of business and mostly positive feedback ratings.

Plans and Pricing

If you’ve been digging around the Ideas Unlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.

Their Philippines-based workers are available at a flat $7/hour hourly rate for on-demand and part-time work, and they ask customer to hire for a minimum of 10 hours per week. He explained that most customers start with one dedicated VA at 20-40 hours per week.

Full-time packages are available of course, and are slightly discounted. A full-time 160 hour/month VA would be $1050 (just over $6.50 an hour). Nick added that additional discounts may be available if you need multiple full-time VAs.

Ideas Unlimited also helps clients source and manage VAs in the US, with rates starting at just $12 an hour depending on the skills required.

Ideas Unlimited Alternatives

For other Philippines virtual assistant companies with similar operations, check out VA Staffer or Task Bullet. If you’re comfortable doing with a fully home-based staff and are comfortable doing the full training and management yourself, you can save 50% or more on an ongoing basis by hiring through OnlineJobs.ph or the Virtual Staff Finder recruiting service.

The biggest downside of those is if/when your VA leaves, it’s on you to find a replacement. That, and you have to provide your own management oversight.

Have you worked with Ideas Unlimited? If so, please share a quick review of your experience and help others with their search.

4 Reviews

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    I have been working with a VA for several years now. I have been very pleased with the work product, timely tasks performed well. You would be very surprised at what the VAs are qualified to do. Do yourself a favor and hire a VA, you will be happy you did.

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    MY team has worked with IU for about 5 months. The quality of the candidates has been super and we ended up with a great group of 4 VAs. IU assigned us a project manager who was there if we needed help for anything during our start up and beyond. IU jumped through hoops to ensure we were getting the service and quality we were expecting. Great job IU ! !

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    I’m really happy with Ideas Unlimited. To be honest I was skeptical about going over to the Phillipines and outsourcing work but it has been a breeze. The team responds well, they follow all my instructions and more than that, if I have ever had an issue the management layer has responded to my queries within minutes.

    Still working with them and I don’t plan to go anywhere soon!

    Thanks,

    Nitesh

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    I’ve been working with my VA from Ideas Unlimited for over a few years now. I couldn’t be happier with him or their support. These are great people to work with. Hire them now!

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