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eaHELP is a virtual executive assistant company that employs exclusively US-based assistants. The company got its start in 2010 helping churches and pastors outsource their administrative work, and has since expanded to serve businesses (small & large) nationwide.
eaHELP executive assistants are administrative professionals trained in a variety of support tasks. Their goal is to integrate tightly with you and your existing team for a cohesive process-flow, even though they’ll be working remotely.
Some of the more common jobs eaHELP VAs do include scheduling and travel planning, research, preparing presentations, social media admin, project management, and other ongoing business support functions. The idea is to let someone else handle what they’re good at, so you can focus your time on what you’re good at — or what you need to do to grow your business.
The eaHELP model is known as a “staff leasing” arrangement. Where other virtual assistant companies may assign your tasks to whoever is available at the moment, eaHELP gives you a dedicated/assigned assistant so you can build a one-on-one relationship and gain the efficiencies that come with it.
With dedicated support and All-American executive assistants, eaHELP is a positioned as a premium service in the competitive world of cloud staffing. But instead of racing to the bottom on pricing, they want to help your organization race to the top, with hand-picked VAs matched against your needs (both professional & personal requirements).
The company offers monthly service plans in 5-hour per week increments. The most popular plan to start out with for small businesses, entrepreneurs, or people who just want to take a test drive is the baseline 5-hour a week plan. The sign-up process begins with a free consultation and personalized price quote.
A flat monthly fee gives you access to you VA week in and week out, without having to worry about overhead, timesheets, and billing headaches. Modest discounts are available for scaling up the engagement, and you can change plans at any time given reasonable notice.
As you might expect, eaHELP is considerably more expensive than many of the overseas virtual assistant options. In some parts of the world, you may even be able to find a full-time virtual employee for a lower monthly fee. But eaHELP believes you get what you pay for, and clearly isn’t targeting the same customer who’s looking for the $5/hour VA.
As of September 2012, their hourly rates range from $35 to $44. The good thing is that these rates are “all-inclusive”, in that you don’t have any additional employer burden costs to pay on top of it, like you would with a traditional W-2 employee. If you are a non-profit or a church, lower rates may be available.
Bryan Miles, the founder of eaHELP, is focused on delivering superior service to his customers. The strategy seems to be paying off, with business growing rapidly and a host of marquee clients. In fact, the company has earned glowing endorsements from author Michael Hyatt and other Fortune 500 companies.
With so many changes in our economy and hiring strategies, Bryan argues it may be time to rethink your approach to staffing. In fact, he gives 9 reasons to consider going virtual for your next hire in his free ebook (email opt-in required, but worth the read).
Have you worked with eaHELP? If so, please consider sharing a short review below to help others with their decision.
I’ve been working with my EA through eaHELP for almost two years. I couldn’t be more pleased with this service. Vicki has become an essential part of my team who not only supports critical office management functions but also directly interfaces with clients. I consistently receive great feedback from clients and others. I’m confident I couldn’t operate my business at its current level without Vicki.
It did not take long to become a fan of eaHELP. Melissa is a valuable associate in serving clients. The professionalism, skill, and creativity add much to my clients. Client feedback is off the charts. Response time is blazing fast for my requests and for client requests that she handles. I have now increased hours twice because of the effectiveness and action in getting things done.
Wow- what a difference our EA Heather has made in our business. She has freed me up to do focus on the things I am best at doing and to delegate the rest to her. I now am getting my blog posted twice a week- something I could NEVER do without Heather’s help. Not only has she made my life better and more efficient, she is also outstanding to work with. She gets things done and gets them done quickly and correctly every time! I could not be more pleased with having Heather join our team and would recommend EA help to anyone who wants to accomplish more than they could ever do on their own!
I love, love Lisa from EA Help.
Lisa helps me juggle my business and personal obligations, allowing me time to focus on what I need to work on and not just busy work. Lisa is professional and contributes to our team with wholeheartedly. I would highly recommend EA help and their services. You don’t know how busy you are until they start taking things off your plate…
Great experience. Couldn’t be happier with my EA. She is fast and responsive and goes beyond what’s expected. Highly recommended!
We needed to make a quick hire and eaHELP responded right away and placed an unbelievable EA with our team. She is out of this world and does a phenomenal job.
eaHELP is for anyone looking for quality people and great service. I highly recommend them!
I have been partnering with eaHELP for almost a year now and the experience has been amazing. Their customer service has exceeded my expectations. They linked the perfect EA with me. She is someone who is articulate, diligent with all projects, and truly values team work. I could not be more pleased with the entire experience. This has been a game changer for myself and my organization.
I highly recommend eaHELP!
I have been an EA client for approximately two months. I couldn’t be happier. The company seems to have matched me with an assistant that complements my personality and work style. She has a strong professional background that makes her a pleasure to work with. I chose EA particularly because knowledge of my ongoing business and client relationships is essential. I have highly recommended EA to a number of colleagues.
I could not be happier with the level of support I get from my EA. I have 10 hours a week from her and she replaced a FT on-site EA. Can’t beat it!
Professional, courteous, and dedicated to my satisfaction. After exploring less expensive, off-shore services & finding them less than satisfactory, I’m very happy with eaHELP.
A few things to note:
If you’re getting a lot of value from your assistant, you’ll inevitably want them to have access to sensitive information or accounts. I feel 100x better doing this with an assistant in the US that is backed by a US firm – not to mention that comfort given by eaHELP’s sync process that also gives me my assistant’s personal information.
I also wanted an assistant that was very adept with online technologies and they delivered someone that exceeded my expectations.
Last, the cost can be a barrier to some people – but I encourage you to first decide if you really want an assistant or if you want someone to help with the occasional project. If the latter, I recommend you get a local college student as an intern and pay them $10/hr.
If you want an assistant, finding a PT assistant can be difficult and a FT professional assistant will run you $40-$50K. Depending on your approach to benefits and office space, that can push the cost up another 10% – meaning you’re paying at least $3500+/mo. Plus, a FT assistant can be hard to keep busy… often creating an atmosphere of resentment or pressure to give them ‘busy’ work.
Bottomline: eaHELP has found a nice sweet spot for those that do not require a FT assistant, but need something more than the occasional side project. My assistant coordinates with me daily & has a genuine interest in making my life easier… what more can you want?
I couldn’t be happier with my relationship with eaHELP. My assistant, Caroline, has been an incredible addition to our team at Yellow Leaf Marketing. Recently I wrote a blog post about my experience with eaHELP – 3 Reasons Why I Love Being an eaHELP Client. Here are my three reasons… I hope they are helpful to anyone who is trying to make a decision on a virtual assistant hire.
1. eaHELP operates with the leader’s success in mind
I went through an in-depth matching process to in order to be placed with just the right executive assistant. They didn’t just pull the next available person for the job. I filled out a series of documents that asked great questions. I came to find out that my assistant, Caroline, was asked to do the same thing. After my recorded phone conversation with the eaHELP team, they would gather and listen to the phone call again and start building out the criteria and profile of the “EA” that would fit me and my company the best. It’s refreshing to work with a “smart” company – not just a company who tries to get things done quickly, but one that takes time and puts a plan in place that will wow their clients.
2. eaHELP hires very well
I wasn’t too sure what to expect when this all started, but I did have a good amount of confidence in “who” my EA would be after walking through this matching process. Bottom line: Caroline is really, really good at what she does. I’ve looked around at some reviews of eaHELP and other client testimonies and everyone is saying the same thing about their EA. Bryan and Shannon at eaHELP take their hiring process very seriously and make sure that they are hiring competent, quick-learning, others-centered, hard-working folks who love details and thrive on getting the job done the right way. This has been my experience in working with Caroline. It doesn’t matter that she is three states away. She gets the job done, serves our clients well and is a great reflection of the Yellow Leaf Marketing brand.
3. eaHELP gets it. Period.
I’ve had the privilege of getting to know Bryan Miles, eaHELP’s CEO and Co-Founder, a little more since bringing Caroline on board and believe me when I tell you that he gets it. He understands that in order to grow, you must serve. In order to succeed, you must submit. In order to lead, you must follow. All of these traits are reflected in every person person I’ve had the opportunity to talk to from eaHELP. This is the type of like-minded company that I am proud to hitch my Yellow Leaf Marketing wagon to.
I would highly recommend eaHELP for any and all virtual help. Get all your info right here >> http://bit.ly/ZkVfBX
We are still getting our feet wet but have been very pleased with the responsiveness and overall quality of work provided by Megan. She is, as are all we have dealt with from EA, pleasant and professional. Megan has lessened my task list dramatically and that has been wonderful.
My eaHelp assistant is far exceeding my expectations with the level of work and professionalism. My EA is always one step ahead of me.
In addition, I had her ghost writing copy for me and it turns out she’s much better at it than I am.
Words can’t express the jam she’s gotten me out of.
Thanks eaHelp.
I’ve been working with an EA through eaHelp for almost a year now. Working for a non-profit, this is a brilliant solution to have a part-time professional EA on your team with the constraints of a low budget. What a pleasant experience – my EA is a great fit on the team, is sharp, competent, fast learner, solution oriented, takes initiative, etc. She has the capacity and social intelligence to interact with other people at any level. My eaHelp experience has completely met my expectations.