|Quality of Work|
eaHELP is a virtual executive assistant company that employs exclusively US-based assistants. The company got its start in 2010 helping churches and pastors outsource their administrative work, and has since expanded to serve businesses (small & large) nationwide.
eaHELP executive assistants are administrative professionals trained in a variety of support tasks. Their goal is to integrate tightly with you and your existing team for a cohesive process-flow, even though they’ll be working remotely.
Some of the more common jobs eaHELP VAs do include scheduling and travel planning, research, preparing presentations, social media admin, project management, and other ongoing business support functions. The idea is to let someone else handle what they’re good at, so you can focus your time on what you’re good at — or what you need to do to grow your business.
The eaHELP model is known as a “staff leasing” arrangement. Where other virtual assistant companies may assign your tasks to whoever is available at the moment, eaHELP gives you a dedicated/assigned assistant so you can build a one-on-one relationship and gain the efficiencies that come with it.
With dedicated support and All-American executive assistants, eaHELP is a positioned as a premium service in the competitive world of cloud staffing. But instead of racing to the bottom on pricing, they want to help your organization race to the top, with hand-picked VAs matched against your needs (both professional & personal requirements).
The company offers monthly service plans in 5-hour per week increments. The most popular plan to start out with for small businesses, entrepreneurs, or people who just want to take a test drive is the baseline 5-hour a week plan. The sign-up process begins with a free consultation and personalized price quote.
A flat monthly fee gives you access to you VA week in and week out, without having to worry about overhead, timesheets, and billing headaches. Modest discounts are available for scaling up the engagement, and you can change plans at any time given reasonable notice.
Plans and Pricing
As you might expect, eaHELP is considerably more expensive than many of the overseas virtual assistant options. In some parts of the world, you may even be able to find a full-time virtual employee for a lower monthly fee. But eaHELP believes you get what you pay for, and clearly isn’t targeting the same customer who’s looking for the $5/hour VA.
As of December 2014, their hourly rates range from $35 to $44. The good thing is that these rates are “all-inclusive,” in that you don’t have any additional employer burden costs to pay on top of it, like you would with a traditional W-2 employee. If you are a non-profit or a church, lower rates may be available.
If you’re ready to bite off a longer term commitment, the company does offer a negotiated rate of 20% off for annual contracts when you pre-pay for the year in advance. Alternatively, a 12-month contract without pre-payment may still be eligible for your 11th and 12th months free.
Both these options still come with a 60-day “out clause” if things aren’t working out, and otherwise the eaHELP service is provided month-to-month.
Bryan Miles, the founder of eaHELP, is focused on delivering superior service to his customers. The strategy seems to be paying off, with business growing rapidly and a host of marquee clients. In fact, the company has earned glowing endorsements from author Michael Hyatt and other Fortune 500 companies.
I had the chance to sit down with Bryan and ask him a few questions on what sets eaHELP apart from the competition, who their target customers are, what areas of work they specialize, and who should NOT use their service.
eaHELP Founder Interview
As mentioned in the video, use this link to grab a free copy of The Virtual Assistant Solution (which normally sells on Amazon for $2.99).
With so many changes in our economy and hiring strategies, Bryan argues it may be time to rethink your approach to staffing. In fact, he gives 9 reasons to consider going virtual for your next hire in his free ebook (email opt-in required, but worth the read).
Employee Burden Infographic
Have you worked with eaHELP? If so, please consider sharing a short review below to help others with their decision.