eaHELP

23 reviews on “eaHELP
  1. Ben Stroup says:
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    I’ve been working with my EA through eaHELP for almost two years. I couldn’t be more pleased with this service. Vicki has become an essential part of my team who not only supports critical office management functions but also directly interfaces with clients. I consistently receive great feedback from clients and others. I’m confident I couldn’t operate my business at its current level without Vicki.

  2. Brad Leeper says:

    It did not take long to become a fan of eaHELP. Melissa is a valuable associate in serving clients. The professionalism, skill, and creativity add much to my clients. Client feedback is off the charts. Response time is blazing fast for my requests and for client requests that she handles. I have now increased hours twice because of the effectiveness and action in getting things done.

  3. Wow- what a difference our EA Heather has made in our business. She has freed me up to do focus on the things I am best at doing and to delegate the rest to her. I now am getting my blog posted twice a week- something I could NEVER do without Heather’s help. Not only has she made my life better and more efficient, she is also outstanding to work with. She gets things done and gets them done quickly and correctly every time! I could not be more pleased with having Heather join our team and would recommend EA help to anyone who wants to accomplish more than they could ever do on their own!

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    I love, love Lisa from EA Help.

    Lisa helps me juggle my business and personal obligations, allowing me time to focus on what I need to work on and not just busy work. Lisa is professional and contributes to our team with wholeheartedly. I would highly recommend EA help and their services. You don’t know how busy you are until they start taking things off your plate…

  4. Darryl Dash says:
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    Great experience. Couldn’t be happier with my EA. She is fast and responsive and goes beyond what’s expected. Highly recommended!

  5. Casey Graham says:
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    We needed to make a quick hire and eaHELP responded right away and placed an unbelievable EA with our team. She is out of this world and does a phenomenal job.

    eaHELP is for anyone looking for quality people and great service. I highly recommend them!

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    I have been partnering with eaHELP for almost a year now and the experience has been amazing. Their customer service has exceeded my expectations. They linked the perfect EA with me. She is someone who is articulate, diligent with all projects, and truly values team work. I could not be more pleased with the entire experience. This has been a game changer for myself and my organization.

    I highly recommend eaHELP!

  6. Phil Rhodes says:
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    I have been an EA client for approximately two months. I couldn’t be happier. The company seems to have matched me with an assistant that complements my personality and work style. She has a strong professional background that makes her a pleasure to work with. I chose EA particularly because knowledge of my ongoing business and client relationships is essential. I have highly recommended EA to a number of colleagues.

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    I could not be happier with the level of support I get from my EA. I have 10 hours a week from her and she replaced a FT on-site EA. Can’t beat it!

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    Professional, courteous, and dedicated to my satisfaction. After exploring less expensive, off-shore services & finding them less than satisfactory, I’m very happy with eaHELP.

    A few things to note:

    If you’re getting a lot of value from your assistant, you’ll inevitably want them to have access to sensitive information or accounts. I feel 100x better doing this with an assistant in the US that is backed by a US firm – not to mention that comfort given by eaHELP’s sync process that also gives me my assistant’s personal information.

    I also wanted an assistant that was very adept with online technologies and they delivered someone that exceeded my expectations.

    Last, the cost can be a barrier to some people – but I encourage you to first decide if you really want an assistant or if you want someone to help with the occasional project. If the latter, I recommend you get a local college student as an intern and pay them $10/hr.

    If you want an assistant, finding a PT assistant can be difficult and a FT professional assistant will run you $40-$50K. Depending on your approach to benefits and office space, that can push the cost up another 10% – meaning you’re paying at least $3500+/mo. Plus, a FT assistant can be hard to keep busy… often creating an atmosphere of resentment or pressure to give them ‘busy’ work.

    Bottomline: eaHELP has found a nice sweet spot for those that do not require a FT assistant, but need something more than the occasional side project. My assistant coordinates with me daily & has a genuine interest in making my life easier… what more can you want?

  7. Danny Rohrdanz says:
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    I couldn’t be happier with my relationship with eaHELP. My assistant, Caroline, has been an incredible addition to our team at Yellow Leaf Marketing. Recently I wrote a blog post about my experience with eaHELP – 3 Reasons Why I Love Being an eaHELP Client. Here are my three reasons… I hope they are helpful to anyone who is trying to make a decision on a virtual assistant hire.

    1. eaHELP operates with the leader’s success in mind

    I went through an in-depth matching process to in order to be placed with just the right executive assistant. They didn’t just pull the next available person for the job. I filled out a series of documents that asked great questions. I came to find out that my assistant, Caroline, was asked to do the same thing. After my recorded phone conversation with the eaHELP team, they would gather and listen to the phone call again and start building out the criteria and profile of the “EA” that would fit me and my company the best. It’s refreshing to work with a “smart” company – not just a company who tries to get things done quickly, but one that takes time and puts a plan in place that will wow their clients.

    2. eaHELP hires very well

    I wasn’t too sure what to expect when this all started, but I did have a good amount of confidence in “who” my EA would be after walking through this matching process. Bottom line: Caroline is really, really good at what she does. I’ve looked around at some reviews of eaHELP and other client testimonies and everyone is saying the same thing about their EA. Bryan and Shannon at eaHELP take their hiring process very seriously and make sure that they are hiring competent, quick-learning, others-centered, hard-working folks who love details and thrive on getting the job done the right way. This has been my experience in working with Caroline. It doesn’t matter that she is three states away. She gets the job done, serves our clients well and is a great reflection of the Yellow Leaf Marketing brand.

    3. eaHELP gets it. Period.

    I’ve had the privilege of getting to know Bryan Miles, eaHELP’s CEO and Co-Founder, a little more since bringing Caroline on board and believe me when I tell you that he gets it. He understands that in order to grow, you must serve. In order to succeed, you must submit. In order to lead, you must follow. All of these traits are reflected in every person person I’ve had the opportunity to talk to from eaHELP. This is the type of like-minded company that I am proud to hitch my Yellow Leaf Marketing wagon to.

    I would highly recommend eaHELP for any and all virtual help. Get all your info right here >> http://bit.ly/ZkVfBX

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    We are still getting our feet wet but have been very pleased with the responsiveness and overall quality of work provided by Megan. She is, as are all we have dealt with from EA, pleasant and professional. Megan has lessened my task list dramatically and that has been wonderful.

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    My eaHelp assistant is far exceeding my expectations with the level of work and professionalism. My EA is always one step ahead of me.

    In addition, I had her ghost writing copy for me and it turns out she’s much better at it than I am.

    Words can’t express the jam she’s gotten me out of.

    Thanks eaHelp.

  8. Karissa says:
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    I’ve been working with an EA through eaHelp for almost a year now. Working for a non-profit, this is a brilliant solution to have a part-time professional EA on your team with the constraints of a low budget. What a pleasant experience – my EA is a great fit on the team, is sharp, competent, fast learner, solution oriented, takes initiative, etc. She has the capacity and social intelligence to interact with other people at any level. My eaHelp experience has completely met my expectations.

  9. Mark Thomas says:
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    I researched several options for an EA, and all roads led to eaHELP. The onboarding and matching process was super, which resulted in a perfect match. Carla has helped me refocus on my core business by assisting in several areas. Her advice and energy have, in a matter of weeks, improved my productivity and quality of work.

    If you’re looking for an EA, look no further.

  10. Nick Loper says:

    Over the past year or so through this site, I’ve had the chance to get to know Bryan Miles, the founder of eaHELP a little bit — and what you need to know is he’s really passionate about a couple things: serving others and keeping jobs in the US

    Still, it took me surprise when he offered me a free trial of his VA service for 5 or 6 months. Um, what’s the catch? I wasn’t about to turn down that opportunity! Very grateful — thank you!

    Now when you start out, most companies will ask you to provide a job description, but most will NOT ask you to provide a full-scale personality assessment, work-flow document to discover opportunities, and questionnaire on your expectations and communication style.

    They definitely make an effort to match you up with an EA that will be a good fit, and I was matched up w/ Patty.

    eaHELP also assigns a relationship manager who serves as a go-between for you and your EA if any problems come up. I didn’t have much interaction with her since everything was fine, but I can imagine that being potentially kind of awkward. Like if explained to my relationship manager, hey, I’m not thrilled with Patty’s performance, and then she turns around and relays that to Patty and it’s like, Ok… why didn’t he just tell me?

    But other clients are using their relationship managers as kind of outsourcing consultants, seeking out best practices on how to best utilize their assistant. Clients are leveraging the experience of their relationship managers for benchmarking, coaching, and as trusted advisors throughout the engagement.

    In terms of pricing, I think it’s a matter of framing — yes, eaHELP’s rates are on the high-end when compared with other VA companies — but they’re not framing against other VA companies. They’re comparing themselves to on-site EA’s, and against that alternative, they’re obviously quite affordable. When stacked up against the regulatory headaches, paperwork burden, payroll processing and other tangible (taxes) and intangible expenses of a traditional EA, eaHELP offers an attractive one-stop solution. Pretty savvy positioning if you ask me.

    In terms of performance, there were some tasks that were REALLY well done. For example, I asked Patty to proofread a book I was working on, even though she had no “professional” editing experience. It was embarrassing how many typos and mistakes she found, that I’d missed and that another editor had missed. Really an awesome job and huge help.

    Similar results on a couple other projects. One of my favorites was having her analyze common traits of delinquent loans on the peer-to-peer lending site Prosper.com. Since it was somewhat tedious work and required using my login information to a financial site, it was great to have someone trustworthy and local.

    I feel like I could have done a better job in delegating and being better organized, and better utilizing Patty’s existing skill sets. For instance, she had a background in accounting management, but I never thought to have her work on any bookkeeping or tax stuff!

    But like I said I wasn’t the best outsourcer in this case because I didn’t always have a clear list of tasks to be done. But in those times when there was a lull, I would have loved to see some more proactive suggestions that could have helped move the business forward. I think that would have been really valuable.

    So was it worth it? The worth-it question is so subjective. A lot of the stuff we worked on didn’t have a measurable ROI — so strictly in terms of dollars, if I’d been paying for the service, no it wouldn’t have been worth it. But if I was paying, you can be sure I would have focused intensely on the high-value tasks that couldn’t as easily have been done by a lower priced VA.

    And that’s the thing, the question of worth depends completely on how you envision using your EA. If you just need someone for data entry, basic research, and calendar bookings, eaHELP is probably not going to be the best bang for your buck. But if you’re looking for a trusted partner in business, a native English speaker, someone who can be in your email and social media accounts, someone who can represent you and your brand on a professional level, I think they’re definitely worth a look.

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    I have been partnering with eaHELP since early July, and my experience has been exactly what I had hoped it would be. As the leader of a healthcare C-suite recruiting firm, I needed an EA who could help me in the day-to-day with such calendar manaagment, travel logistics and candidate follow up.
    My EA has been terrific out of the gate. She provided me with time margin and I greatly value her professionalism and strong communication. She is a terrific representation of my firm and extension of our service. The partnership has allowed me to focus on the things only I can do. It did not take me long to increase her hours to utilize her in more areas.
    eaHELP is a great partner who matched me with the right EA from the start and they have definitely proven that they are committed to their clients’ and EA’s success and satisfaction.

  11. Bryan Mills says:
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    I’ve only been working with a virtual assistant for a couple of months, but my experience so far has been outstanding! I’m grateful for the professional and personal assistance provided by EAHelp in the placement and orientation process. The concept of a relationship manager is a tremendous value add. More than anything, Patty (my VA) is a perfect fit in terms of both chemistry and competence. Even though we’re early in our working relationship, the tasks and projects she has assumed have not only given me back a lot of time, they have reduced my frustration with my scope of responsibility. Most of all, I’m getting back a lot of mental bandwidth to invest in other objectives. That’s a win for me and for my team! Thank you, EAHelp, for providing such an incredible resource to busy executives. And thank you, Patty, for coming along at just the right time.

  12. EAHelp was incredibly thorough, thoughtful and helped me understand my assistant needs. They matched me with an excellent assistant who has been a very quick learner and takes initiative.

    I am incredibly satisfied with my experience thus far, and look forward to working with EAHelp for a long time in the future!

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    I am beyond thrilled by my experience with eaHELP. Yes, my virtual assistant, Patty, is tremendous and making me more productive and my life easier. But it’s much more than that. The company gets it. My relationship manager is attentive and proactive. I get calls making sure that I am happy and asking how else they can SERVE me. eaHELP assistants share best practices with each other so Patty gets ideas of better ways to help me, new apps we should try, etc. Last month she introduced me to a new way to reserve a car service on the fly that has saved time, grief and money. Bottom line: I am getting more than I expected from this company and have become a raving fan and advocate of eaHELP.
    Mike Weinberg, Consultant | Coach | Speaker | Bestselling Author

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    I have had an amazing experience with eaHelp in the last five months, and my business would never have successfully navigated our recent growth without my EA Robyn’s support. Robyn has been a fabulous addition to my team (I am the only other member). I have been able to count on Robyn to not only complete the assignments provided to her, but also to go above and beyond in terms of attention to detail. Her ability to constantly seek out “a better way” to track information has been a lifesaver.

    When I began working with Robyn, I was incredibly overwhelmed with too many client management tasks to track. Robyn worked with me to learn my business, and how I interacted with clients, and together we developed a system that has been my lifesaver since the day it was created. A process I had quietly battled with for years because manageable within a week of working with Robyn.

    I have loved so much about how eaHelp works, and I share this experience with other entrepreneurs whenever possible. I would suggest working with a virtual EA to anyone in need of regaining some control of both their business and their life!

  13. Laura Hale says:

    I am so grateful for eaHELP and in particular for Katie, my virtual EA. I am launching a start up, which has been full of unexpected twists and turns. Katie has done a phenomenal job of jumping in and streamlining my work. She is willing and able to do all kinds of tasks and has the absolute best attitude all the time. In addition, our relationship manager Lori is thoughtful and proactive, always reaching out to see how she can be helpful.

    I am a huge fan of eaHELP and am thankful I connected with them. Having a virtual EA is a lifesaver!

  14. Susan Briggs says:
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    We have worked with eaHELP for over 3 months and love our assistant, Lisa. She has made efficiencies in our processes to the point we recently increase her hours so she could have more positive impact on our business. The time she has saved allows us to focus on revenue generating projects. The administrative side of eaHELP makes the project easy and they did a great job matching an assistant to our needs. Highly recommend them!

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