Copywriter Today

Copywriter Today is a content creation service based in Cleveland, Ohio. The company was founded in 2014 and aims to provide small businesses and bloggers with top-quality written content on an ongoing basis.

In fact, the team has grown to more than a dozen writers, all native English speakers and all based in the US. Their “claim to fame” is their “unlimited” writing service, which the founder, Gabe Arnold, explained is modeled after the WP Curve business (unlimited WordPress tweaks for $69 a month).

copywriter today reviewServices offers unlimited article writing services, editing and proofreading, and research work on a monthly subscription basis.

Along those lines, the actual deliverables are often blog posts ranging from 400 to 1500 words, sales letters, emails, copy for brochures, or content for press releases.

I’ve found that Google seems to value recency quite a bit in their algorithm, meaning that with all else equal, the more recently published article will be ranked higher. Where Copywriter Today comes in is by supplying you with a steady stream of content to keep your site up-to-date.

I know the publish date is something I definitely pay attention to when I arrive on a new site, and when nothing has been updated in a couple years, it throws up a red flag — like, “Is this company even still in business?”

Copywriter Today Interview

VAA Exclusive: Use the discount code VAA50 to receive half off your membership for life.

How it Works

With a Copywriter Today membership, you can submit up to four writing requests at a time. The short content order form explains the details of your order and gives your assigned writer all the information they need to complete the work.

Turnaround times are around 48 hours for 400 word pieces, 72 hours for 800 word pieces, and 96 hours for 1500 word pieces. If you need more than 1500 words written, it is best to break the project up into smaller chunks, or request a custom quote for the work.

Orders are tackled in the order they’re received, and between the promised turnaround times and the 4-order-at-a-time limit, you’ll be able to get 15-30 writing projects done per month if you max out the service. In that sense, it’s not entirely “unlimited,” but still a strong value proposition for anyone in need of that volume of content.

There are no limitations on the use of the work, in terms of the number of websites or destinations you can publish it on, and you own the rights to the content at the end of the day.

Plans and Pricing

Copywriter Today is $249 a month, but you can use the discount code VAA50 to receive half off your membership for life.

There is currently a week-long trial period for just $7, so you can test out the service and the writing quality in a very low risk manner, and a 100% money back guarantee if you’re not satisfied with their work. According to Gabe, roughly only one article in 100 is rejected.

Copywriter Today Alternatives

I haven’t yet seen any other “unlimited” outsourced content writing services, though the alternative would be to write the content yourself or find writers on an article-by-article basis.

One service I’ve used recently is HireWriters, but at a rate of $19 per article, it can get expensive fast.

Have you tried Copywriter Today? If so, please leave a review of your experience below to help others with their decision.

Posted in Writing Services

Fancy Hands

Fancy Hands is a New York-based virtual assistant company that was founded in 2010.  In itself, it’s not a revolutionary business model, but what sets Fancy Hands apart from its low priced outsourcing competition is its use of US-based, native-English speaking assistants.  fancy hands reviewFor that, they’re gaining a lot of momentum and exposure.

Customers primarily use Fancy Hands as a time-saving tool for small one-time tasks, like restaurant reservations, online research, and quick event planning. You can submit tasks via the web interface, email, or phone, and rumor has it a mobile app is coming soon.

Initially Fancy Hands wasn’t touching any tasks that involved making purchases online, but they’ve added the capability now to make purchases on your behalf up to $100. For these transactions, your credit card details stay hidden from the VA. They use a company card, and then just bill the card you have on file for your membership for the amount of the purchase.

Another cool feature is that adding events to your Google Calendar is free.

Plans and Pricing

For just $49.99 a month you can outsource up to 15 tasks, and 50 15-minute tasks is just $149.99 a month.  A smaller 5-task plan is $29.99 a month, and you can save 15% on all plans by pre-paying for a year in advance.  The pre-pay option is a great deal but of course is a little risky for first-time outsourcers.

Beginning in February 2014, unused tasks now rollover month-to-month.

Fancy Hands also added the ability to go beyond the regular 15-minute time limit by asking your approval to burn multiple tasks on one request. For instance, sometimes I’ve gotten a response back that says, we’d love to handle this for you, but it will take 3 tasks instead of one. OK, that’s fine — I hit the approval button and they got to work.

Fancy Hands Review

Virtual Assistant Assistant Referral Bonus: If you want to try Fancy Hands, get 50% off your first month when you sign-up through this link.

I tested Fancy Hands against a few of their competitors, both in the US and overseas. The trial pitted them against Red Butler, Efficise, and My Tasker. Please click here to read the full review of my test.

Without a dedicated virtual assistant option, Fancy Hands is aimed at a personal-use audience rather than a business-use audience. Unless of course your business requires lots of online research done in 15 minute increments, for example. Longer, time-intensive tasks like writing articles or ongoing business process tasks aren’t allowed. That said, I’ve had them do the initial baseline research for writing projects.

The company recently introduced a TeamWork platform, that gives Fancy Hands access to your entire team.  For employers, it’s a nice perk to offer and allows your workers to be more productive on the job.  The service is integrated with the web interface, email, phone, and Basecamp project management software.

Once you create your account, you’ll see a dashboard that keeps track of your requests and some other stats on profile. Fancy Hands has spent over 14 hours on the phone for me!

Fancy Hands Dashboard Feb14

I’m a pretty happy camper to have not had to make those 247 calls myself.

Another feature added is the ability to use Fancy Hands to set up your conference calls. It’s easy and included in your subscription (only charges one task), which probably amounts to less than some other conference-calling services may charge.

The Fancy Hands App

fancy hands appIn March 2013, Fancy Hands launched their mobile app. It has a very slick user interface with nearly all the functionality of their browser-based site.

You can check on view your usage statistics, track existing requests, and submit new ones via text or voice. Very cool. It also allows you to take pictures that might be helpful to your VA or choose an existing photo from your library.

fancy hands app screenshot

In the Cloud

Fancy Hands virtual assistants are “in the cloud” – a largely part-time, on-demand, and remote workforce that handles tasks as they come in. The unique set-up has attracted a lot of positive press during its first year in business, including articles in Fast Company, Slate, and Forbes. Users email their requests to a common account and a Fancy Hands assistant tackles it and follows up.

One advantage of this team-based approach is 24/7/365 coverage for your requests, whereas a “real” would probably need to take some time off or sleep every now and then.

However, to give off the appearance of a dedicated assistant, you can give this team of VAs a real name. The feature is called Personal Touch, and you can set up a dedicated email account to give correspondents the illusion that you have a dedicated personal assistant.

For instance, Fancy Hands founder Ted Roden uses the name Lucille Bluth — as in “I’ll have my assistant Lucille will set up the meeting.” And regardless of which Fancy Hands VA assumes the task, the meeting request will appear to come from Lucille.

Hmm… what clever name should I use for my assistant?

If you have any experience with Fancy Hands, please share it below!

Posted in Low Cost Virtual Assistants, Task-Based Virtual Assistants, US Virtual Assistants, Virtual Assistant Companies

24/7 Virtual Assistant

24/7 Virtual Assistant is a personal outsourcing company with locations in Atlanta, Georgia and India. The company has been in business since 2008, and has attracted clients all across the country and around the world.

24/7 Virtual Assistant is geared toward the small business customer, with several dedicated plans starting at 30 hours a month for $299 ($10/hour) and going all the way up to full time 160 hours a month for $999 ($6.25/hour).  The 30-hour plan is the most popular offering.

The advantage of these plans is a dedicated virtual assistant you can train to the specific needs of your business. If you don’t need so much time, 24/7 Virtual Assistant also sells hourly pay-as-you-go plans for $15 an hour in 5-hour increments.

You can take advantage of the services offered by 24/7 Virtual Assistant, regardless of the type of business you have or even if you just need someone to deal with your personal tasks. The services offered range from clerical and secretarial tasks, such as responding to messages or calls, to web research, customer service, human resources, and real estate services. They even do web design for just $20 an hour.

In addition to their offshore center in India, 24/7 offers US-based staffing as well from their Atlanta headquarters. The rates are outstanding for dedicated American help, starting at just $359 for a 20-hour per month VA. There are a variety of plans depending on how many hours you need, and you can even get a full-time US-based virtual employee for only $1999 a month. Review

Virtual Assistant Assistant Exclusive: Mention referral code 2ni4ck7 for 10% off your first month!

The virtual assistants from 24/7 Virtual Assistant also offer services which are extremely creative and technical. These could be managing your technical calls from important clients and helping with computer related issues. You can get help from creative VAs who are able to design programs for Internet marketing campaigns. You get to train them as if they were a real employee.

You can also use these assistants as customer support staff to answer calls from potential customers.  This service is offered at very affordable cost and you are not required to sign a contract.   What’s even more interesting the service is offered on a month to month basis, so you can unsubscribe at any time without incurring a penalty.

24/7 VA Video Interview

Virtual Assistant Assistant Exclusive: Mention referral code 2ni4ck7 for 10% off your first month!

Since launching this site, 24/7 has been one of the most popular companies around. The competitive rates and diverse skill-sets of the team are a major contributing factor, but the behind-the-scenes service is important too.

My main contact there has been very responsive to  customer questions and concerns, even working to create custom solutions or handling some of the workload himself until a more permanent set-up can be established. I think an important measure is the speed at which customer issues are resolved, and it’s been my experience that Thomas (my contact) and his team genuinely care about delivering a great service and doing whatever they can to make it right for their clients.

Is that a guarantee? No, but you can learn more about my personal trial with 24/7 in the video above or in the comments down below. I had the opportunity to test out their 30-hour plan for a month.

Have you used 24/7 Virtual Assistant?  Please share your experience below.

Posted in Dedicated Virtual Assistants, India Virtual Assistants, Low Cost Virtual Assistants, Virtual Assistant Companies, Virtual Employees

4 Specialty Outsourcing Companies You Should Know

One of the biggest trends I’m seeing in outsourcing right now is the rise of the specialty service shop.

Instead of big cubicle farms offering every service under the sun, I’m seeing more and more tightly focused businesses specializing in one area.

These guys have taken the Fancy Hands model and niched it down even further.

Here are 4 examples you should know about, in the areas people ask for help with most often:

  • Web development
  • Content creation
  • Bookkeeping
  • Graphics

WP Curve

Claim to Fame: Unlimited WordPress website fixes for $69 a month.


Perfect for non-technical people who want to have an “IT guy” on retainer but don’t or need a full-time person.

They’ll handle all the website updates and small design tweaks you can throw at ‘em.

Copywriter Today

Claim to Fame: Unlimited 400-1500 word articles written for $249 per month.

Current offer: 50% off w/ code 50offOct


If you’re struggling to keep up with your editorial calendar or are managing multiple blogs, this service will be a lifesaver.

Claim to Fame: Accounting and bookkeeping service for small businesses, starting at $125 per month.


Get a dedicated bookkeeper and stop wasting time on expenses and time-consuming accounting tasks.


Claim to Fame: Unlimited 30-minute graphic design tasks for $79 per month, or one-off graphics jobs for $19 each.


I can see this being especially valuable if you have a need to create sharable images for social media on an ongoing basis, or to create quality graphics for your blog.

Your Turn

Any other “specialty” outsourcing shops I should be aware of?

Let me know and I’ll add to this list!

Posted in News

My Tasker

My Tasker is a relative newcomer to the virtual assistant industry, but brings years of experience to the table. The India-based company was founded in 2012 by three veteran VAs.

my tasker review

Since the My Tasker team spent the time in the trenches, they know how to take care of clients and were able to recruit high-performing professional virtual assistants to join their team.

They started out as a contract service on, and after gaining some traction on that platform decided to launch as a standalone operation.


My Tasker offers a dedicated virtual assistant service starting at 10 hours a month.

This plan, dubbed Professional Assistance, plans target entrepreneurs who need affordable help in their business.

Your dedicated MyTasker VA can handle everything from customer support (online or over the phone), transcription, social media management and online marketing, online research, website maintenance and more.

Naturally, your virtual assistant can handle general administrative tasks as well such as appointment setting, travel or restaurant reservations, or other back-office tasks that can be completed remotely.

How it Works

With My Tasker, you’re assigned a qualified VA based on the anticipated roles you need filled. You can communicate via phone, email, or Skype, and delegate tasks on a recurring or on-demand basis. For each task you delegate, they’ll either tackle it themselves, or request help from a qualified team member.

Your pre-purchased hours expire at the end of each billing cycle, but there are no long-term contracts and you can cancel at any time.

Your VA’s hours are tracked inside MyTasker’s internal dashboard so you can always log in and see how much time you have left for the month.

My Tasker Review

I was impressed during my trial of My Tasker, but I was using their now-discontinued “Lifestyle Assistance” plan, which offered 30 15-minute tasks for $39 a month. I guess I’ll have to do another trial run here soon!

Plans and Pricing

The rates for Professional Assistance start at $120 for a 10-hour a month plan, and go all the way down to $6.25/hr for a massive 160-hour plan.

That means you can have a full-time 40-hour a week VA for just $1000, which is a strong value for ongoing business support. If you want to take the service for a test drive, I suggest selecting one of the smaller plans to start with, and then scaling up your engagement from there. (Use the discount code below!)

Pricing Table (accurate at press time):

  • 10 hrs per month – $120 ($12/hr)
  • 20 hrs per month – $220 ($11/hr)
  • 30 hrs per month – $300 ($10/hr)
  • 50 hrs per month – $450 ($9/hr)
  • 80 hrs per month – $640 ($8/hr)
  • 120 hrs per month – $840 ($7/hr)
  • 160 hrs per month – $1000 ($6.25/hr)

If at any time you go over your plan’s hours, additional time can be purchased at $12 an hour (assuming staff availability).

VAA Exclusive: Get 20% off your first month w/ discount code VAA20MT.

I asked Ronny, the COO, what sets My Tasker apart from the competition, both in India and elsewhere. He explained that the team’s extensive experience in the industry, especially on the customer service side, gives them an advantage.

“We have the freedom to go that extra mile to make sure our customers are satisfied,” he says, implying that other larger VA companies don’t necessarily afford that freedom.

Have you worked with My Tasker? If so, please share your experience below and help others with their decision.

Posted in Dedicated Virtual Assistants, India Virtual Assistants, Low Cost Virtual Assistants, Virtual Assistant Companies, Virtual Employees

Best Virtual Assistant…

I know you were hoping for a magic page with the one clear winner here, but unfortunately there is no easy answer to the question of which virtual assistant company is the best.

The truth is it depends on your specific needs, and everyone’s needs are slightly different. Because of that, I’ve done my best to break it down by category, but be sure to check the reviews for each.

For Personal Tasks
Efficise – Starts at $45/mo for 30 tasks
Zirtual – All-American support with an “Epic Guarantee”
Fancy Hands – US-based assistance starting at $29.99 a month
Red Butler – Virtual concierge with tons of extra perks
TimeSvr – $69/month for unlimited quick tasks

For Small Business
Any of the above, plus:
Elance/oDesk – One-stop shopping for any job imaginable (Worldwide)
My Tasker – Professional support from $6.25/hr (India)
Hire Your Virtual Assistant – Great plans for entrepreneurs (Philippines)
24/7 Virtual Assistant – Qualified help, fast (India, USA) – Professional outsourcing close to home (El Salvador)
VMG BPO – 24/7 live chat support from $195 a month (India)

For Medium Business
Longer Days – 100% American business process outsourcing (Michigan)
eaHELP – Expert help right here in the USA (Georgia)
BPOVIA – A popular choice among growing companies (China)
Brickwork India – One of the most famous VA companies (India)
Worldwide101 – Talented VAs on demand (Global)

For Full-Time Dedicated Help – $49 to start, $400 – $750 per month ongoing
Virtual Staff Finder – $495 to start, $400-750 per month ongoing – From $500 per month – $895 – $1495 per month
Task Bullet – $960 per month
A to Z Tasks – $995 per month
24/7 Virtual Assistant – $999 per month
My Tasker – $1000 per month
Hire Your Virtual Assistant – $1120 per month – $1400 per month

For One-Time Projects
oDesk – Have qualified workers bid on your tasks
Elance – Access thousands of freelancers with just a few clicks – The world’s largest freelance marketplace
Fiverr – You’ll be surprised what you can get done for just $5
Mechanical Turk – Outsource small jobs to the cloud for pennies

For Graphic Design Work
99designs – Crowdsourced logo and web design
crowdSPRING – Marketplace for graphic design
Witmart – Crowdsourcing design platform that’s huge in China
Logo Garden – Great looking DIY logos on the cheap

For Writing
HireWriters – Cheap copywriting
TextBroker – Another cheap copywriting option – Higher-end content-creation service

For Website Help
WP Curve – Unlimited WordPress fixes for $69/mo
Tweaky – Fast and cheap option for small website customizations

Still need help? Try our survey tool and get free personalized recommendations in your inbox, generally within 24-hours.

Posted in Uncategorized


TaskBullet is a virtual assistant company in the Philippines with US-sales offices in California and Utah.  Although the company is a relative newcomer to the space having started in 2012, all the VAs have five years of experience in their fields.

The Task Bullet model is a virtual employee model.  You get a full-time assistant who can handle your website management, email marketing, social media accounts, customer service, research and more.  Since they are your dedicated VA, you can train them to meet your specific needs and requirements.

TaskBullet ReviewHow it Works

TaskBullet virtual assistants go through a rigorous hiring process and all work from the central office in Davao City, Philippines.  In particular, they company seeks out VAs who are quick learners and who have advanced English skills.

Virtual assistants either work from their home offices or from TaskBullet’s central PCI compliant facility, which is ideal for assistants to handle inbound and outbound calls.


The company is able to provide dedicated virtual assistants, while still being able to tap into a team with a broad range of skills. You have 3 points of contact: your VA, your dedicated VA supervisor, and your US-based team lead in Utah.

For advanced skills or roles your dedicated VA isn’t the best fit to handle, you can apply your pre-paid time to others on their team to get your work done without having to source a new company or freelancer.

It’s a service by entrepreneurs for entrepreneurs.  As such, they have a strong understanding of what you need – affordable quality help, and what you don’t – stress, overhead, headaches.

TaskBullet Intro Video

Task Bullet service comes with no start-up fees and a 7-day money back guarantee.  If you’re unhappy with your VA, the company will set up with a new one immediately.  In addition, new customers receive a free consultation on how to most effectively work with their VA.

Task Bullet Interview

(For some reason, my video didn’t come through during the recording so all we have is Danny’s face!)

Plans and Pricing

I appreciated how they were upfront with their pricing – with none of the “contact us for a quote” stuff you see on some other sites.  The rates start $6/hour for a full-time virtual employee.  These prices make Task Bullet extremely competitive on price for virtual workers in the Philippines, with full-time help available for under $1000 a month.

The company specializes in full-time, 40-hours a week virtual assistants, but has recently expanded their service offerings to include a number of part-time plans as well. If you don’t have a full-time workload, you might consider their 20, 40, and 80-hour packages, which run $200, $360, and $640 per month respectively.

How it works is on a “bucket of hours” basis, meaning you’re essentially buying blocks of time that rollover for up to 3 months. That means you can sign on for the 80-hour plan at $640, for example, and use those 80 hours how you see fit over the 90 days.

Customers aren’t billed on a recurring monthly basis, but rather can renew their hours or upgrade or downgrade at any time.

That structure makes sense if you don’t have a consistent workload each week, but are confident you’ll use the time eventually.

VAA Exclusive: Mention VirtualAssistantAssistant at sign-up for 20% off your first month!

(Additional discounts may be available for longer-term recurring contracts.)

TaskBullet also provides an on-demand task-based service at a flat rate of $12.95 per hour, if you have smaller projects to outsource or want to sample their work before buying a larger block of hours. And they do audio transcription at a rate of $35 per audio hour.

Have you worked with TaskBullet? If so, please share your experience below and help others with their search.

Posted in Dedicated Virtual Assistants, Philippines Virtual Assistants, Virtual Assistant Companies, Virtual Employees

Virtual Staff Finder

Virtual Staff Finder is more of headhunting service than a true virtual assistant company. Founded in 2010 by entrepreneur Chris Ducker, the firm promises to match you up with qualified workers in the Philippines.

virtual staff finder reviewIn my mind, Chris is right up there with Tim Ferriss when it comes to lifestyle design and using virtual assistants to help achieve your goals. He’s been in the outsourcing arena for 10 years and he and his staff know the Philippines very well.

Virtual Staff Finder is a simple process which works like this. After you sign up, you complete your Job Description requirements, listing all the skills you’d like your virtual assistant to have and what kind of tasks they may be doing for you. Then, for your viewing pleasure, Chris has put together a series of helpful training videos on how best to select and work with your new VA.

Meanwhile, the team at Virtual Staff Finder is hunting for the best candidates. All their virtual assistants are screened, tested, interviewed, and background checked – all before you’re even involved.

Then, the company presents you with the 3 best candidates, and you can do your own interviews and make your selection from there. If you’ve ever tried to find a VA on Elance or oDesk, you’ll appreciate all the screening work Virtual Staff Finder does for you.

Over the years, VSF has helped place over 1000 virtual assistants with new employers so they definitely have their systems down.

Virtual Staff Finder Review

For this, they charge a one-time $495 fee. After that, you and your new virtual assistant agree on a salary and you pay them directly. Because there is no more company overhead, you can expect to pay market rates for your VA, which typically range from $400 a month for full time general administrative help up to $750 a month for more skilled work.

If that price seems steep, consider the average referral bonus given for full-time hires is $1200 (according to Inc. Magazine), and that doesn’t even include the recruiting expenses.

Virtual Staff Finder specializes in matching entrepreneurs with four distinct types of virtual assistants: general admin support staff, web developers, content writers, and SEO specialists. If you’re looking for other skills, you might consider, a popular jobs board in the Philippines.

UPDATE: VSF has stopped recruiting web developers, content writers, and SEO specialists to instead focus on the “General VA” or GVA fulfillment. It’s possible your GVA will have some SEO or content-creation background if you specify that in your requirements, but it’s no longer the company’s plan to help with recruiting specifically for those roles.

The company offers a 10-day guarantee, which means if you don’t end up hiring any of the 3 candidates they selected for you, or if you did hire one and they didn’t work out without the first 10 days, Virtual Staff Finder will source you another 3 candidates for free.

Have you worked with Virtual Staff Finder? We’d love to get your feedback below.

Posted in Dedicated Virtual Assistants, Low Cost Virtual Assistants, Philippines Virtual Assistants, Virtual Assistant Resources, Virtual Employees


Speedlancer is the first freelancing platform to harness the power of the crowd for speed. The Melbourne, Australia based company opens its doors in 2014, but uses a unique crowdsourcing methodology to quickly deliver tasks for clients.

Speedlancer targets business owners who would like to take a load off and increase productivity. This is especially useful for business owners because multiple tasks can be done in parallel, so what would normally take days or weeks elsewhere can all be done in just 4 hours.

speedlancer reviewFounder Adam Stone explains the service also works well for startups who need to launch their minimum viable product (MVP) immediately, to get up and running and test their concepts really quickly.


In a promised turnaround time of just 4 hours, you can have a design, writing, or data entry/research task done by their high-quality, curated ‘Speedlancers.’ This distributed team is located in different time zones around the world to provide ample coverage for requests that come in at all hours of the day and night.

All the writers are promised to be native English speakers.

How it Works

The first step is to describe the micro-job you need done, whether it’s a small design project, an article or other writing job, or some research-related task. Speedlancer plans to expand into other service areas soon as well.

You create a title, job description, and your desired budget. Then the task goes out into the queue of Speedlancer tasks a qualified worker jumps on it right away.

speedlancer submit task

At the time of this writing, the average time to acceptance of a job is just 10 minutes.

Upon delivery, you are entitled to a round of free revisions, and if the work still is not done to your satisfaction, Speedlancer will re-enter it into the task-list to be re-done, or issue a refund. That way, the quality is guaranteed.

Plans and Pricing

On this platform, customers choose their prices using the sliding scale shown above, and then it is up to the Speedlancers to decide whether or not the task is a good exchange for their time and effort.

Adam recommended choosing a baseline price around the $29 mark, explaining that $29 will typically get you a 500 word blog post, a logo, banner design, poster, or business card design (just to name a few), and most smallish data-entry type work such as data mining.

If no one accepts your job within 8 hours, you’ll have an option to revise your description or increase your price. That way, the marketplace determines what a fair value for each job is.

The company takes a revenue share and passes the rest onto the individual worker who completed your job.

Speedlancer Alternatives

What sets Speedlancer apart is the turnaround time from start to finish. You don’t have to worry about submitting a job proposal to Elance or oDesk, then weeding through the dozens of applications.

For a small task, it’s more trouble than it’s worth!

The other primary alternative would be a specialist marketplace like Fiverr, but the challenge there is in sorting through all the noise to find the right seller for you. Even though I love Fiverr, I admit it can be time-consuming to find the perfect gig for what I need — and when I do, I’m frustrated because that seller is probably in high-demand and has 1-2 week lag in his promised delivery time.

Speedlancer aims to solve those pains by providing high quality service AND a fast turnaround time. Sure, you’ll pay more than $5, but it can be worth it if you’re in a hurry.

As soon as I have a chance to test out Speedlancer, I’ll report back and share my results here. Ahh, I should have had them write this article!

Have you worked with Speedlancer? If so, please share a quick review of your experience below to help others with their decision.

Posted in Freelance Virtual Assistants, Task-Based Virtual Assistants, Writing Services

5 Star VAs

5 Star VAs is a virtual assistant recruiting service with a twist. The Philippines-based company offers both “unmanaged” and “co-managed” matchmaking services.

The company was founded in 2013 and has attracted a growing client base since then. When the co-founder, Neil Cass, reached out to me, my initial reaction was that the company sounded a little like Virtual Staff Finder, the VA recruiting service run by Chris Ducker.

5 star vas reviewServices

Like VSF, 5 Star VAs will source talented virtual assistant candidates tailored specifically to your individual needs. But unlike VSF, which now only recruits General Virtual Assistants, 5 Star VAs will help you find a dedicated team member to meet a wide variety of skillsets.

For instance, you can use their service to find general VAs, SEO specialists, content writers, bloggers, social media marketing specialists, web designers, web developers, and more.

They can provide VAs on a full-time (160 hrs per month) or part-time basis (80 hrs per month), and target startups, small businesses, solopreneurs and other entrepreneurs who need help getting it all done.

With the Unmanaged Service, you interview the candidates provided by 5 Star VAs and make your hiring decision. Then, you work directly with your new virtual assistant and train and pay them directly. There is no markup on their salary and they report to you with no intermediary.

With the Co-Managed Service, they help negotiate the salary on your behalf, handle the VA’s payroll, and pay their PhilHealth premiums (the national health insurance program).

In this case, the company also serves in an ongoing HR capacity, as a point of contact so if there are any issues at any time the client can speak to us directly.

Neil explains, “I feel that this is important as some clients may feel overwhelmed at times and not know how to approach the VA, usually it would just be a case of getting to know each other and work style, adapting to the clients way of doing things, but if this is not addressed it could lead to misunderstandings and the client deciding that working with VAs is not for them.”

It should be noted that even in the co-managed relationship, you are still in charge of managing and overseeing your VA’s work.

5 Star VAs Intro Video

How it Works

As with Virtual Staff Finder, the VAs they seek to place will be thoroughly vetted and skill checked, have a solid college educational background and converse well in English. With each recruitment, they aim to match your desired skill set and requirements before the interview process.

All 5 Star VAs work from their home offices, and have gone through a working environment checklist to make sure it is quiet, free from distractions, and has good DSL connection speeds.

“We will only endorse VAs with a proven track record of experience and a genuine willingness to work for overseas clients in a professional manner,” Neil explains.  “We are here to build a reputation for providing talented, reliable, professional VAs.”

Plans and Pricing

The fee for the Unmanaged matchmaking service is a one-time payment of $385. For this price 5 Star VAs promises to provide three top-notch candidates for you to interview via Skype and then ultimately decide which one you would like to hire.

The fee for the Co-Managed service is the same $385, however, you will earn a $200 credit towards the VA’s third month’s salary.

Un-managed General VA hourly rates typically start from around $4 an hour and go up from there depending on experience and skillset. Naturally, virtual assistants with more advanced skills command higher rates.

The Co-Managed service starts at $800 per month for a full-time VA, and payments are easy through PayPal or Credit card.

VAA Exclusive: Mention referral code VAA for 10% off your VA’s first month’s salary on the Co-Managed service.

Why 5 Star VAs?

They have a small management team on the ground in the Philippines on a year round basis, which isn’t always the case with many other VA companies.

Neil is passionate about helping fellow entrepreneurs and has a background of running small businesses in both the UK & Australia and he understands the way clients from western countries like things done and can relate to their business requirements and needs. This coupled with the local support and knowledge of his wife Imy leads to a smooth process from start to finish.

5 Star VAs Alternatives

Aside from Virtual Staff Finder (mentioned above), the other service to consider would be With OnlineJobs, it’s a do-it-yourself service in that you post the job yourself, screen all the candidates, conduct interviews, and hire your favorite.

Have you worked with 5 Star VAs? If so, please leave a quick review of your experience below to help others with their hiring decision.

Posted in Dedicated Virtual Assistants, Philippines Virtual Assistants, Virtual Employees


Hubstaff provides time tracking software for remote teams, and has also ventured into staffing solutions as well. The company was founded in 2012 and their virtual team is “based” out of Indianapolis, Indiana.

On the time tracking side of the business, Hubstaff’s software gives you screen capture capabilities, tracks activity, and automatically creates timesheets and reports. In that sense, it’s similar to the built-in trackers provided by Elance and oDesk, but frees you to hire people outside of those platforms and still keep tabs on them.

( also added a free screen capture tool called TimeProof.)

hubstaff reviewNow I’m not big on the over-the-shoulder nature of these tracking programs, and have only ever looked at the Elance screen reports a handful of times. The best way to make sure your virtual assistants are working? Have some deliverable. If it’s not getting done, then you have a problem — otherwise, why bother with the micromanaging?

So this post will focus on Hubstaff as a hiring platform, rather than review the time tracking tool. If interested, it comes with a 14-day free trial so you can check it out and see how you like it.

Hubstaff Intro Video

Note: The video says the software is “100% free.” There is a free plan but the features and functionality are quite limited.


With Hubstaff, you can tap into their platform of on-demand talent to help your small business. They have pre-screened virtual assistants, web developers, graphic designers, marketing pros, content writers, and more.

The advantage is it’s a time-saver over searching for freelance contractors on your own; Hubstaff has already done some of that legwork for you. One thing I thought was a little weird was that they are only staffing through third-party companies, which means there is probably not one, but two layers of profit markup on your worker’s salary.

The argument is that going through companies will leave you better protected and with a more reputable experience, but you run the risk of over-paying for the same level of talent. Still, it’s a done-for-you solution, and that does have some value.

How it Works

The first step in hiring through Hubstaff is to describe your project, role, or task you need done. One of their project managers will contact you for more information and to explain the next steps.

After they have a solid understanding of your needs, they’ll assign you an “awesome” contractor, and you’re off to the races.

All the work is tracked and managed through the Hubstaff software and of course you can interact and provide training directly to your contractor. For the duration of the project, the payments are processed weekly and automatically withdrawn from your account.

Plans and Pricing

Hubstaff has very straightforward pricing, which I appreciated. The rates for a virtual assistant are $5 an hour for an entry level assistant, and $8 an hour for a senior-level VA. Naturally, at those rates, this is for an overseas assistant.

For the higher skilled roles, such as graphics or software programming, the rate is $30 an hour for “non-senior” worker, and $45 an hour for a contractor with more experience.

Hubstaff Alternatives

The biggest alternatives to Hubstaff both in terms of virtual staffing and the tracking tool are the freelance platforms of Elance and oDesk, mentioned above, as well as the Philippines-specific jobs board,

Have you found a virtual assistant or other remote team member through Hubstaff? If so, please leave a quick review of your experience below to help others with their hiring decision.

Posted in Project-Based Virtual Assistants, Virtual Assistant Resources, Virtual Employees


Codeable ( is an on-demand service for WordPress tasks. The Denmark-based company was founded in 2013 and employs more than 100 WordPress experts in the US and Europe to solve WordPress problems for customers.

Think of them as a hyper-specialized virtual assistant service; you only use them when you need their specific skillset, but don’t have any recurring costs to front. These guys only deal with WordPress-related issues — they’re not going to be running your social media campaigns or making dinner reservations for you.

codeable reviewAlthough its early in the game for Codeable, the initial feedback has been positive. Of their first 1100 paid tasks, nearly 99% of them were rated 5 stars out of 5.


So what can Codeable’s virtual army of WordPress experts get done for you?

Pretty much anything related to your WordPress site; fixing bugs, making design customizations, developing a custom plugin, modifying your theme, migrating your site to a new host, or even providing one-on-one training.

Each of the developers they let onto their platform goes through a thorough screening process including an interview and review of their portfolio and work history.

The focus is on smaller tasks with quick turnaround times. The Codeable platform operates 24/7 and several users report getting initial estimates back within minutes of posting their jobs.

How it Works

With Codeable, you create your own task brief — the more detailed and well thought-out the better. The more specific you can be in terms of what you want done, the better results you get and the better understanding the coders will have of your project.

You’ll begin collecting bids almost immediately, but the bids are averaged out — removing price from the equation. You can pick the developer you feel is the best fit based on their feedback, recent work history, or their areas of specialization.

In either case, Codeable explains you can pick confidently because they only allow top-notch technical talent to join their ranks.

Plans and Pricing

The average Codeable job is $169 and takes 48 hours start to finish.

The way their pricing works is the different WordPress pros submit bids, but unlike Elance, Codeable takes the average of those bids to create your estimated price. (They also tack on a 15% service commission on top of that price.)

The theory is this prevents their marketplace from turning into a “race to the bottom” on price, but still allows you access to top WordPress talent at reasonable rates. It also saves you the trouble of sorting through a dozen different quotes and trying to discern the difference!

There is no ongoing monthly membership subscription to pay for like you’d find with WP Curve. You might end up paying more on a per-job basis, but depending on the volume of work you need done, Codeable could end up being a money saver.

Each job has a money back guarantee.

I haven’t had a chance to test the service personally yet, but will be sure to report back here and update this post once I do.

Codeable Alternatives

When I first saw Codeable, a couple competitors came to mind. The first is Elto (formerly Tweaky), which offers website “tweaks” and other services starting from just $39. (Read about how I’ve been using Fiverr instead.)

The second service I thought of was WP Curve, which offers “unlimited” WordPress support for just $69 per month. They’ve seen some crazy growth over the past year and are doing very well.

Have you worked with Codeable? If so, please be sure to share a quick review of your experience below to help others with their decision.

Posted in Project-Based Virtual Assistants, UK/Europe Virtual Assistants, US Virtual Assistants

Ruby Receptionists

Ruby Receptionists, sometimes referred to as Call Ruby, is a Portland, Oregon based virtual answering service for small businesses. The company was founded in 2003 by Jill Nelson, who remains on as CEO.

All the virtual receptionists work out of the company’s Portland call center, and offer support during the hours of 5am-6pm Pacific Time. The advantage for business owners is to not have to worry about staffing a phone line in-house, or getting disrupted by calls during your work day.

ruby receptionists reviewThe Ruby Receptionist service can also give small companies the “illusion” of being much bigger, when customers are greeted by a cheerful, professional receptionist on the phone.


While I wouldn’t qualify Ruby as a virtual assistant service because there really is only one task they perform in your business, and you have limited training options in your procedures. Still, you can customize the “scripts” and provide other guidelines to Ruby that they’ll follow on your behalf.

The company can even make certain outbound calls on your behalf, to confirm appointments or to relay information, but wouldn’t be considered a lead generation or telemarketing service.

How it Works

You can forward any number to your live Ruby Receptionists, or even get assigned a toll-free number.

They’ll answer with your custom greeting, take messages, forward calls to the appropriate department, and answer FAQs on your behalf.

You’ll get email alerts when you have a new call logged, and can track your usage and real-time call reports in the Call Ruby online dashboard.

Ruby Receptionists Intro Video

Plans and Pricing

Call Ruby has 3 pricing tiers, which are based on the number of inbound minutes you expect your new receptionist to receive.

The first is $249 a month and includes 100 receptionist minutes. At $2.49 a minute, it’s not a cheap hourly rate virtual assistant, but the true cost is having someone “on call” during your business hours for a very low monthly charge.

Unless you’ve been answering the phones yourself for some time, you might not have any idea of the call volume you’ll receive. In that case, it probably makes sense to start at the lower tier and scale up as needed.

“Plan B” is the next level up and includes 200 receptionist minutes for $409 per month.

Finally, the third tier allows for up to 500 receptionist minutes for $819 per month. That’s over 8 hours of inbound talk-time, but if you go over your allotted minutes in any of the plans, additional minutes are simply charged a pro-rated rate on your service level.

All plans come with a 14-day free trial and a one-time $95 set-up due when your trial period is up and you want to continue with the service. There are no long-term contracts, but after the first 30 days, Ruby requires a 30-day cancellation notice to terminate the service.

Ruby Receptionists Alternatives

Ruby is the most prominent company in this space, though Answer America might also be considered.

On the more “virtual assistant” side of things, I’ve seen some people turning to for on-call receptionists — but no guarantee the call gets picked up every time like with Ruby. (Uassist’s US-branch, Uassist.US is testing a similar call-answering service.)

For outgoing calls, might be worth a look.

Have you worked with Ruby Receptionists? If so, please leave a brief review of your experience below to help others with their decision.

Posted in US Virtual Assistants

Bolton Remote

Founded 2013, Bolton Remote is an offshore staffing solution based in the Philippines. They’re not so much a virtual assistant company as they are a simplified way to build a remote support team for your business.

bolton remote reviewThe team is led by Patrick Linton, an entrepreneur with experience in helping Fortune 500 companies expand and improve their global operations. When I spoke with Patrick, his team had already grown to more than 80 full-time members, working out of their modern office in Manila.

Bolton Remote Services

Bolton Remote is positioned as an alternative to hiring staff at any level locally or work from home freelancers.

They’re aimed at both high growth startups as well as more established businesses. If you’re suffering from talent shortages in expensive hiring markets if you’ve been burned by freelancers or other VA companies in the past, Bolton may be worth a look.

The value proposition here is the ability to find a wide range of talent all under one roof, and quickly on-board your new remote staff onto your team. Among the specific skillsets available are marketing, sales, SEO, social media, writing, customer support, graphic and web design, software development, and more.

In each case, you get a full-time virtual employee and Bolton’s model allows you to scale up as growth necessitates. Many customers end up adding 5 team-members or more, though single hires are OK too.

VAA Exclusive: Get 5% off your remote team for the first 6 months with this link!

How it Works

One thing that’s cool about Bolton is instead of inundating you with resumes that all start to look the same after a while, they actually show you their candidates, with high quality pre-recorded “video resumes.”

After you review the videos, you can set up interviews with those who look like the best fit for your team and make your hiring decision.

Team members work in your time zone and you are free to collaborate with whatever project management and communication tools you like.

Bolton Remote customers are also assigned a dedicated point-of-contact on their 24-hour Customer Happiness Team, and first-time remote staffing clients will appreciate the built-in teambuilding coaching and support.

Plans and Pricing

Rates begin at $9 an hour, or $1440 per month. Experienced staff members and those with higher-level expertise command rates in the $2000-2500 per month range.

As far as the “virtual assistants” in the Philippines go, those rates are quite high relative to many of the other companies. But a couple things to keep in mind are the overhead of the office and support staff, and the location in Manila, where the cost of doing business is higher than in some of the outer provinces.

VAA Exclusive: Get 5% off your remote team for the first 6 months with this link!

Bolton Remote Alternatives

With their focus on long-term relationships, an in-office work environment, and investment in infrastructure, the most similar company may be in India.

In the Philippines, TaskUs and Zylun run similar operations aimed at startups.

Have you worked with Bolton Remote? If so, please be sure to share a quick review of your experience below to help others with their decision.

Posted in Dedicated Virtual Assistants, Philippines Virtual Assistants, Virtual Assistant Companies, Virtual Employees


HourlyNerd aims to revolutionize consulting by matching qualified professional and top MBA students to your business. The Boston-based company was founded in 2013, and describes itself as “the future of consulting.”

hourlynerdFounded by 3 Harvard MBA students, the goal was to fill a void in the marketplace dominated by “old school” and high cost consulting firms.

In the way Elance matches you with qualified freelancers, Hourly Nerd offers a similar service for consultants.  In just a short time in business, they’ve already landed big name clients like Microsoft and American Apparel.

The “nerds” are rated on their communication, timeliness, work quality, and more. That helps keep the system transparent, similar to other virtual jobs platforms.

This is not a “virtual assistant” service in the traditional sense of the term, but instead gives small business owners a chance to get qualified expert help on an on-demand basis.

In most cases, your consultant will not be local to your business and you will communicate with them remotely.

How it Works

You post your project and students from the top 20 business schools in the country and select international institutions bid on the work. HourlyNerd takes  a percentage of the project fee. There are more than 500 MBAs on the platform, and the number is steadily growing.

The service is aimed at small business owners who may not have the budget to hire a “full-fledged” consulting firm or an entire team of analysts.

HourlyNerd gives them access to bright young minds at affordable rates. On top of that, the students/consultants have the opportunity to gain real-world business experience and earn some money at the same time.

HourlyNerd Intro Video


The competitive bidding system keeps rates affordable, with even the top-pedigree consultants topping out around $100 an hour. Depending on the type of project you need done, you may find rates as low as $10 an hour — and everything in between.

Compared with the hourly rates of McKinsey or other “brand name” consulting firms (think $300/hr and up), you can see the attractive value proposition made by HourlyNerd.

With all Hourly Nerd projects, your funds are held in escrow until the project is completed to your satisfaction.

HourlyNerd Alternatives

Aside from Elance (mentioned earlier), a couple companies offer similar services. MBA & Company helps match MBA consultants with smaller companies for one-off projects, while SkillBridge also links independent contractors to companies in need (though an MBA is not required).

Have you worked with HourlyNerd? If so, please be sure to leave a quick review of your experience below to help others with their hiring decision.

Posted in Freelance Virtual Assistants, US Virtual Assistants


Worldwide101 is an international virtual assistant company with clients and assistants in North America, Europe & Australia.

Founded in 2009, Worldwide101 focuses on providing business-grade virtual assistance to growing small businesses.

All clients have a dedicated team member assigned to them (typically for admin support, customer service, marketing, or project management), as well as access to a broader team when additional services are needed such as web development, design, bookkeeping etc.


Founder of Worldwide101, Sandra Lewis, explains “Our approach is very personalized, carefully matching team members with clients based on skills and personality. The team member assigned learns the client’s business and becomes an integral part of their operations.”

“We have listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow their business.  The experience for clients is that we become an extension of their business.  Why should a client have to find an assistant, and then find a web developer, and then find a book keeper – the time it takes to find competent, reliable people when you are already full-on is prohibitive.  Instead, with Worldwide101 clients have immediate access to a team of tried and tested professionals with all the skills they need, when they need them.”

One of the things that many business owners wonder is how they can find people to work for them that are as committed to the success of their business as they are.  People that are reliable and diligent, people that care, people with skills that are willing to go the extra mile.

Worldwide101 has a simple premise. They only recruit people that are passionate about doing a good job, and passionate about working from home– people that share the belief in going the extra mile in order to retain that privilege.

Sandra explains: “We recruit people that have an innate sense of service, and we find that the motivation of continuing to work virtually from home, translates into team members that shine. At Worldwide101 ‘your success is our success’ is not a cliché.  It’s true and we live by it. Worldwide101 has the capacity to grow with your business, and respond to fluctuations in your staffing needs.”

Overview with the Founder


Worldwide101’s vision is to be the “go-to-company” for reliable, quality virtual support of all kinds. Many of their clients originally sign on for admin support, marketing or customer service. In addition, the company specializes in providing businesses with multilingual support with native speakers (French, German, Dutch, Spanish, Italian, etc.).

Beyond that, they offer support in a complete range of services. It’s a relief for many clients to know they have a trusted and responsive company they can call on for web development, design, project management, bookkeeping etc.


The clientele of Worldwide 101 is generally more business-focused, although support is offered to individuals that need an ongoing assistant or need support for a ‘more involved’ project.  For example, the company often works with people who are relocating to another country and need support with research and making complex arrangements in another language.

Customers are always assigned a dedicated team member to work with on an ongoing basis, as well as training a backup in case of illness, etc. This ensures continuity and provides a level of care and reliability for customers.

The average customer signs on for around 15-20 hours a week, but a wide range of customizable options are available.


In terms of pricing, Worldwide101 has package rates for admin services, and hourly rates for more specialized services such as development and design. Discounts may be available for long-term engagements.

And again, per Sandra, the 3 areas that set Worldwide101 apart from the competition:

  1. Our people – reliability and quality is EVERYTHING.  We recruit people that have an outstanding professional background and a great attitude – people that have made the transition from a corporate career to working from home, and who bring a wealth of training and experience with them.  Clients get the best of both worlds – a team member with extensive experience, available to them when they need it.
  2. A personal service. We really get to know our clients and assign an assistant that will be a perfect match. We stay attuned to clients needs so that we can grow with them, and are flexible enough to adjust as needed. Need a service that we don’t currently offer? No problem, we’ll add it for you.
  3. Many providers offer either a team-based service, or a dedicated service.  We offer a hybrid model where clients can have a dedicated assistant and take advantage of an extended team for additional services.

Have you worked with Worldwide101? If so, please take a moment to share a quick review of your experience below to help others with their decision.

Posted in Dedicated Virtual Assistants, UK/Europe Virtual Assistants, US Virtual Assistants, Virtual Assistant Companies, Virtual Employees

Get Friday

Get Friday is an outsourcing company that is based in Bangalore, India. They are best-known as the virtual assistant division of Your Man in India, the famous personal concierge company. Get Friday caters to the needs of individuals who have hectic schedules, by offering virtual assistants who can deliver high quality work on administrative tasks.

If you’re curious, the name “Get Friday” is inspired by Daniel Dafoe’s classic Robinson Crusoe. In the novel, the title character has an assistant he calls Friday, who becomes his right-hand man and is critical to his survival. Get Friday has been around since 2005, and now employs 200 energetic and professional virtual assistants who help clients around the world conquer the challenges of business and everyday life.

As one of the longest running VA companies, they’ve served more than 11,000 clients in over 40 countries.

Some examples of the kind of tasks Get Friday does best would be setting appointments, making travel arrangements, and moderating websites. Beyond that, their virtual assistants have even helped find a customer’s lost dog and plan a wedding! Where else are you going to find a wedding planner for this cheap?

Get Friday Intro Video:

Get Friday offers an array of virtual assistant service plans that start from Pay-As-You-Go at a rate of $15 an hour, all the way up to Full Time (160 hours a month) at a rate of $1120 a month or just $7 an hour. All the plans over 40 hours a month include “rollover” time, so unused hours can be applied to next month’s service. There are no long-term contracts; you can cancel, upgrade, or downgrade your plan at any time with 30 days notice. Get Friday also will quote prices for one-time projects if you send them a description of what needs to be done.

Hiring a virtual assistant is a big decision, and Get Friday offers a 7 day free trial period to ease some of that anxiety. If you’re not happy with the service, just cancel without any obligation.

One thing I noticed when opening my Get Friday account is the sign-up process is kind of a pain. They make you do a phone verification, which is automated but something normally reserved for banks. Then you have to print, sign, and fax (or email) back a copy of the contract. I haven’t seen those kinds of sign-up requirements from any other VA company.

Your Get Friday virtual assistant is available 5 days a week, during the hours you choose. This is valuable because of the time zone difference between the US and India. Weekend and overtime hours are charged out at 1.5 times your normal hourly rate.

Get Friday Ace

In the summer of 2014, Get Friday introduced Get Friday Ace, a VA service specifically aimed at the small business market.

I think it’s a smart move since they already have the staff and infrastructure in place, and businesses are used to spending money on support services. Get Friday Ace lists web design and development, bookkeeping, marketing and SEO, and other business process tasks among their new menu of services.

If you’ve had any experience with Get Friday – positive or negative – please share it below.

Posted in India Virtual Assistants, Low Cost Virtual Assistants, Virtual Assistant Companies

How to Use Google Docs to Share Processes With Your Virtual Assistant

This is a guest post by Korbett Miller, a virtual manager extraordinaire.

If you need help turning your business systems into a well-oiled machine, check out his book De-Mythify: Finding Freedom in Your Small Business.

I know I have had some great experiences with hiring a virtual assistant.  I know I have also had some horrible ones as well.  When I started to create Forms and Checklists with systems I have had a great results from the people who work with me.

This reminds me of a great story from a friend of mine named Thomas. His first job was cleaning police cars in the small town where he grew up.

His instructions were minimal:

“Clean the cars and whatever you do, not get the car wet.”   

What that really meant was do not get the radio equipment wet on the inside of the cars. But when Officer Bob came back and saw that Thomas had only lightly dusted the inside and outside of the cars, he was unceremoniously relieved of his car-washing duties.

We make assumptions about our descriptions and instructions of work for our staff.

Nick’s Notes: I was definitely guilty of this with my first VA hires. I’d been doing certain tasks for years and couldn’t comprehend why my brand new hire just wasn’t getting it!

When we take the process of creating our systems very clearly for our virtual staff, it may take more time on the front end, but the time savings for you over the long haul will help immensely. Investing in your process documentation may not be the most exciting activity, but it’s one that will certainly pay off many times over.

One of the most useful ways of creating a system in your business is using Google Drive. Anyone can get a free Google Drive account with up to 15 GB of storage, which is more than enough to create  very clear standard operating procedures with pictures, videos, charts, and checklists.

The system is accessible from anywhere with an Internet connection and can be easily shared and edited amongst team members.

So what are the qualities that make up a good system?

A Good System is Teachable

A system is useless unless it is taught to others. If you make it so easy that it can be taught to someone in elementary school, it has the best chance of succeeding in the long term.

It’s almost like creating a perfect recipe. You must be able to measure the results, change the process when needed, and always be on the lookout for better ideas.

I recommend to the readers of my book to use the free Camstudio program.  I think there are some more elaborate options, but for most people Camstudio will allow them to record tasks and train their VA or staff members.

Nick’s Notes: I use Jing for videos up to 5 minutes, and Screencastomatic for longer videos.

You need to learn how to use the screen capture program. CamStudio is a free program that is available for download. All you do is record your YouTube video by creating a movie of what is going on your screen and giving a voiceover narration of the steps you are taking.

Nick’s Notes: You can set your YouTube videos to “Private” or “Unlisted” to limit who has access.

A Good System is Predictable

Are you getting the results you envisioned for your efforts?

Be very careful not to confuse activity with results. When creating a system, you should have the outcome in mind. What are you expecting the process to accomplish? You should be able to see your workplace clean, cupcakes made to specifications, error-free payroll, or whatever it is you expect.

If you are not getting the results you seek, go back to the system.

Nick’s Notes: After a few weeks of errors and “unexpected results,” I had to revisit my process documentation and teaching. I actually had my virtual assistant explain to me their system as they understood it, and filled in the gaps from there.

In my profession, I have trained police officers. When interviewed after being shot or when trying to resolve some unbelievably intense situations, almost all of them responded, “I just fell back on my training.” Amazing.

You need to create training and accountability systems to ensure that all work done in your business has predictable results.

When you delegate work to your staff, they should feel responsible for the segment they are in charge of.

Nick’s Notes: Indeed, cultivating a culture of responsibility is really important, even in a virtual team. You’ve got to find some way to make your VA care about the end result of their work and how it fits in the big picture.

A Good System is Reliable

A system can be wonderful, but only when it functions properly. Just as the phone needs to be answered appropriately and a customer complaint handled in a particular manner, systems are created for uniformity and reliability.

How do you ensure this?

Training is a crucial step that ensures the reliability of a system. In fact, when a new system is created at work, even the existing staff will need training. The role of ongoing training in the business world is enormous.

Reliability is achieved from the capacity to perform a task.  This happens only when you make sure that everyone understands the system and you have proper accountability practices (checklists) in place.

From my 18 years of being a business owner, it seems that the more cumbersome a system is, the lower the chances it gets executed as intended.

1. If it’s difficult for your staff to know when a system should be triggered, there is a low probability that it will be consistently ran.

Google Docs allows you to assign the forms to be ran by placing them in a folder.

Another way for you to make sure that the system is run consistently is to have a staff member create a bookmark for the form.

You will first need to view the live form to get the link address. Note that the staff will not be able to modify the form, unless you give them that permission. I will show you how to do that in the next section.

The live form should look like this:

google docs form process checklist

Once I have created the live form, I would copy the web address.

I would have your virtual assistant create this system of folders and bookmarks to organize their tasks. (We are going to work from within the Chrome Browser for these examples, but any other browser will work as well.)

From the Chrome menu, I choose Bookmarks, then Bookmarks Manager.

chrome bookmark menu

I then create the TO DO folder under the Organize tab.

Adding a To Do folder

Once this folder is ready, your VA can drop the web address for your Google Doc Form.

For example, when your VA now opens the link in their browser, they will see the “Clean the Bathroom” instructions.

Several other strategies can be implemented using that folder.  You could create “Monday-Friday” sub-folders in “TO DO” if you have different tasks for each day of the week:

creating bookmark folders in chrome

2. If there is not a way for you to check at a glance the output from a system, it will be difficult to follow up with the systems.

  • You can monitor checklists remotely from your computer or tablet.
  • You will be able to see if the system was run.
  • You can check everything even when traveling.

If you want to check if the checklists were run, choose “View responses” from the toolbar:

view responses in google forms

When you open the form, you will see the responses in a spreadsheet. You can pan left and right with the mouse or cursor to see the responses. The first Column A is a timestamp as to when the form was submitted, so that you can see when the system was run.

google forms responses spreadsheet

I have one challenge with this though. Every time a form drops the responses in this table, it puts the new response at the bottom. I get around this by manually sorting all the data in the sheet by the timestamp column “Sort sheet Z-A.”

In teaching you how to create systems using various features, I may have inadvertently made the responses lengthier than they need to be. For most of the tasks that you ask someone to do, a simple yes or no response is perfect. It helps you get a load of information by just scanning the document. If I need the question ‘why’ answered for anything, I chat with that staff member. It’s a simple way to monitor. For each 20-step checklist, it should take your eye 5 seconds to see if there is a problem.

Your Turn

What systems or software do you use to communicate your systems and processes to your virtual assistant?

Posted in Uncategorized

Zerys is a content marketing platform that caters to marketers, agencies, and writers. For entrepreneurs and marketers, they offer quality content at affordable rates.

The Ohio-based company was co-founded in 2007 by Steve Lazuka, who remains on as president. They target business and blogging customers and agencies who need to keep up with steady demands for high quality written content but don’t have the time to produce it themselves.

zerys reviewServices

Zerys has grown to full-featured content marketing resource. While the primary service remains content writing, the company has added a number of tools to help customers make the most of their blogging efforts.

For instance, they’ll help you brainstorm the best topics and titles for your articles, even giving keyword suggestions on what search terms might result in the most traffic or social sharing.

After your content is created, the new Zerys Service Marketplace helps you find professional editors to refine and polish your content to make sure it’s in your voice. Then, you can approve and publish your content to your website with 1 click.

Zerys Intro Video

Plans and Pricing

Writing projects on Zerys begin at $0.01 per word, or $5 for a 500-word article. However, at those low rates, you’re not likely to attract top talent to your job.

As the rates increase, to $0.05 or $0.10 per word, your odds of receiving high quality work improve dramatically. Writers are scored on a 5-star rating system, with 5-star writers commanding the highest rates.

In submitting your work, you’ll also notice there is a parameter for how much baseline knowledge or research is required. Highly technical topics or in-depth research will necessitate higher prices.

But given the marketplace dynamic, there’s always a chance a 5-star writer takes on your lower-priced project if they need the work.

With Zerys’ SmartPost system, you can enter in your “starting price” along with the maximum price you’re willing to pay. Zerys will then post your job only to the highest rated writers, at your starting (lowest) bid offer. If no writers accept the offer, the system will gradually increase your bid — up to your pre-set max price — until someone takes your job. This means you’ll get the highest quality writers, at the lowest possible price.

Every Zerys article comes with a  100% satisfaction guarantee; you only pay if you’re 100% happy.

How it Works

1. Join the Zerys network and submit your article title or topic.

2. Use the SmartPost marketplace system to find a qualified writer, or select one your Favorite writers to do the job.

3. The writer will create your content and send it back for your review, often in less than 24 hours.

4. Review your content and either accept it, request revisions, or reject it outright and try someone new.

5. Export the content or publish it directly to your WordPress, Hubspot, or other integrated website.

Zerys Alternatives

There are other content writing marketplaces, including HireWriters, GhostBloggers, TextBroker, and more.

Have you worked with Zerys? If so, please share a quick review of your experience below to help others with their decision.

Posted in Writing Services

Time Etc

Time Etc is a UK-based virtual assistant company that has been around since 2007. They recently expanded operations into the US market, and boast that they’ve helped complete more than 1,000,000 tasks and projects so far!

Time Etc was founded by entrepreneur Barnaby Lashbrooke, with the intention of helping other small business owners and entrepreneurs streamline their processes and make their lives more efficient.

time etc reviewAbout Time Etc

The company employs college-educated professional virtual assistants. In fact, they only bring on new assistants who have at least 5 years commercial experience; companies their assistants have worked for include Facebook, Apple, IBM and AOL.

Most Time Etc VAs serve customers from their home offices in either the UK or the US.

If you sign up for Time Etc, you can expect to be assigned a dedicated assistant with whom you can begin to establish an ongoing relationship.

Time Etc Intro Video

When I wrote in to request more information, I was happy with the response time. I was able to set up a skype call with Victoria, who I found very helpful, polite, and enthusiastic.  I told her I liked how they put pictures of the VAs up on the website as a nice personal touch.

One interesting thing about Time Etc is they claim Penni Pike as a special advisor. She was Sir Richard Branson’s assistant for three decades, and is probably as close to a celebrity as they come in the world of personal assistants.  Now, you’re not likely to score Penni as your VA when you sign up, but she has helped train and mentor the rest of the crew.


Time Etc virtual assistants can handle a wide variety of tasks you throw at them, including administrative assistance, marketing support and writing, customer service, sales and lead generation, accounting and bookkeeping, recruiting, and more.

Plans and Pricing

They’re a little coy about pricing, but I was able to find out that rates range from $21-27 an hour. To the extent your VA is available, you can scale up or scale back your hours as needed at any given time. Like other virtual assistant companies, with Time Etc you don’t have any long-term obligation, contract, or overhead.

To help ease the fears of first-time outsourcers, Time Etc offers free $25 credit to test out their service risk-free (with no credit card required), and a 100% money back guarantee. You won’t find that with a freelancer and definitely not with an in-house hire!

Time Etc Alternatives

At these rates, Time Etc is obviously positioned as a more premium entry in the market. In the US, the nearest competitor would be eaHELP, which has a similar set-up if you’re interested in making a comparison, though at noticeably higher rates.

Have you worked with Time Etc? If so, please share a quick review of your experience below to help others with their decision.

Posted in Dedicated Virtual Assistants, UK/Europe Virtual Assistants, US Virtual Assistants, Virtual Assistant Companies, Virtual Employees


Microworkers is one of the top micro-jobs sites online. Since it’s creation in 2009, Microworkers has hosted more than 10 million micro jobs to more than 500,000 workers worldwide.

The company is based in Dallas, Texas, but manages a truly global marketplace of micro-employers and employees.

microworkers reviewNearly two-thirds of the workers live in Asia, and they log on to the site to perform the requested tasks each day.

If you own an online business, a blog, or simply need referrals or votes for your favorite contests or programs, Microworkers is definitely the place to come and have your small tasks assigned to the thousands of active workers who are ready to complete your job.


So what kind of work can you get done on

I personally found the Microworkers site horribly lacking in explanation and detail. From what I can tell, it’s like an Amazon Mechanical Turk type of set-up, where you can upload bulk tasks to your “campaign,” and either have one Microworker or multiple workers complete it.

In that sense, there’s a crowdsourcing element. For instance, you might ask 5 microworkers to look at a picture and tell you what color the shoes are. If 4 people say they’re brown, odds are they’re brown and you can safely tag that picture or use it sometime you have a need for it.

I’ve heard stories of Zappos using Mechanical Turk to proofread user reviews and standardize the formatting and capitalization, and I imagine you could use Micrworkers in a similar way.

Some work examples they give:

  • Commenting on your blog or YouTube video.
  • Reviewing your new product.
  • Upvoting your content on social bookmarking sites.
  • Write an Article
  • Discuss, Review or Comment on your product or service in a forum or in other blogs
  • Follow you on Twitter
  • Sell forum signatures to you
  • Blog about your product
  • Put your banner or link on their website
  • Upload or Download videos, applications, etc
  • Bookmark your website (Digg, Buzz, etc)
  • Join a Facebook group, Like your Facebook page
  • Add someone to Facebook, Myspace, etc. friends list
  • Vote for you, for a contest entry, an article, image or video
  • Sign up with your referral link
  • Subscribe to Newsletters, RSS feeds

Now that’s some interesting stuff, if not a little spammy.

For instance, if you’re competing in a marketplace where the ranking algorithm is at least partially driven by downloads and reviews (Amazon and iTunes come to mind), employing Microworkers to help you gain some initial traction could be a viable strategy.

Plans and Pricing

Micro jobs on the platform range about $0.10 up to a few dollars, depending on their complexity and how long they might take to complete.

Microworkers is free to join for both employers and workers, and they take a 7.5% fee on each completed task from the employer, and a $0.75 fee to approve your campaign in their marketplace.

Now I’m trying to rack my brain on what kind of $0.10 jobs like the ones listed above I could get done! I’ll be sure to report back once I’m able to out the service personally.

Microworkers Alternatives

Like I mentioned above, Mechanical Turk may be the closest alternative, though they have some rules and safeguards in place that specifically forbid asking workers to download any files, for example.

Unlike MTurk, Microworkers has pre-defined job categories with different minimum payments depending on the complexity and the time efforts. Jobs which do not fit in any of the categories can be submitted as other.

Have you done any outsourcing or crowdsourcing with Microworkers? What did you have done? Please be sure to share a quick review of your experience below to help others with their decision.

Posted in Low Cost Virtual Assistants, Project-Based Virtual Assistants

Assistant Match

Assistant Match is a staffing agency that matches business owners with pre-screened US-based virtual assistants to help them manage details of their company in a flexible, cost-effective way.

The company was founded in 2007 by Katie Gutierrez Miller and has a management team spread out across the country. (Practicing what they preach in remote work!)

assistant match reviewKatie explains their service targets “small businesses and entrepreneurs who need help with administrative tasks, bookkeeping and marketing plan implementation.”

About Assistant Match

Assistant Match provides a recruiting service businesses and individuals in need of professional administrative assistants, executive assistants, project coordinators, marketing assistants, editors, sales assistants, social media assistants, and client relations assistants.

These remote team members will work from their home offices and report directly to you.

One big advantage is there is no ongoing commitment or minimum hours requirement. You can have you assistant work 10 hours one week and 2 hours the next, with no penalties.


How it works is you submit your job requirements and let their team find the qualified talent to fill your position. They do all the legwork of screening applicants, doing initial interviews, and checking references before they present you with the best of the best matches for your role.

Assistant Match can help find American virtual assistants with a wide range of skill-sets, including organization, accounting, marketing, customer service, transcription, personal assistance, and more.

They’ve helped fill hundreds of virtual staff positions over the years, and provide skills-training and best-practices to both the VAs and the employers.

Plans and Pricing

The company charges a one-time match fee of $395 ($95 of which is required as a deposit to begin your search). Beyond that, the hourly rate really depends on the job you’re hiring for.

For example, basic administrative assistance starts around $28 an hour, while more skilled tasks like writing, editing, or online marketing might run $40 an hour or more.

Assistant Match also handles the time reporting and invoicing, billing you directly for the hours your assistant works. They promise to take care of any tax questions and even find you a new assistant if/when one is needed.

Assistant Match Alternatives

In terms of the US-based competition, there are definitely plenty of choices. Assistant Match aims to set themselves apart from traditional in-house recruiting or even freelance searches by offering a “done for you” model.

It’s a flexible work model that allows you to scale up or scale down the hours as needed. If you have a more consistent workload, you’ll probably find some cost savings through a service like Zirtual.

However, you may not be able to find those advanced skills.

Have you worked with Assistant Match? If so, please be sure to leave a quick review of your experience below to help others with their decision.

Posted in US Virtual Assistants, Virtual Assistant Companies

HireWriters is an on-demand content creation service. The company began in 2012 as sort of an article marketplace, linking those who needed content with writers from around the world.

hirewriters reviewI was lured in by the low prices ($5 for a 700 word article), but should have known better. If something sounds too good to be true, it probably is. That price is for the lowest quality tier, meaning it will probably be illegible to most of your website visitors.

Still, the HireWriters rates are pretty affordable, all things considered. A 500 word article from a “Skilled” writer is just $8.25. Where things get more expensive is when you want to jump to the next tier, “Expert.” A 500 word article from an “Expert” writer is $19.

Skilled writers are defined as those who have completed at least 7 jobs and earned a feedback rating of at least 4.1 in the HireWriters system. Expert writers have completed 12 jobs with a 4.6 rating or higher.

HireWriters Intro Video:

I tested out a couple articles using the HireWriters system. I made the minimum required $10 deposit, and was pleasantly surprised to find it earned a 25% bonus! So if you really need a lot of content written, it would make sense to make a bigger initial deposit to maximize the bonus.

HireWriters Review

I had two 300+ word articles written by “Skilled” writers for $5.50 apiece. Both were tackled by the same author, and neither were amazing.

The writer struggled to follow the directions and examples I gave them, and failed to answer all the questions I said the articles should address.

I specifically asked for neutral, news-style, articles (who, what, where, when, why), but got back a lot of generic fluff content that didn’t really deliver. Maybe this is me being cynical, but if felt like they were really just looking for anything that would get them to the 300 word target so they could be done.

And for $5 I shouldn’t be so harsh.

In the end, I had some usable sentences but had to re-write most of the articles myself. I can’t even share the articles as examples because they’re almost unrecognizable from what I got back. But like I’ve said before, there’s still some value in getting a shell back and having some structure to start with, rather than staring at a blank screen.

Just recently I went back to HireWriters to test out the “Expert” level, and was pretty impressed. The cost was significantly higher — $19 for a 500-700 word article, but it took hardly any editing to get it ready for publishing. And for the two articles I ordered at that level, both came back over the 700-word count.

So that’s the thing. If you want an article you’re going to sign your name to, you’ll probably have to pay a bit more, or just do it yourself. If you don’t care, or are just churning out content for search engine digestion, HireWriters is a great choice.

I’ve also tested articles from Fiverr and Textbroker, with pretty similar results — though every now and then you get a homerun.

Another service HireWriters offers is a re-writing, or article spinning service. The theory behind this is you can use the same content in multiple locations without triggering any “duplicate content penalties” from Google, because each will by slightly different.

Have you tried Hire Writers? If so, please share a quick review of your experience below to help others with their decision.

Posted in Project-Based Virtual Assistants, Writing Services is a marketplace for writers to find the editors, book designers, and marketers they need to get their books in the hands of as many readers as possible. The Seattle-based company was founded in 2012, and is currently in beta. reviewI would describe the platform as similar to Elance, but just for writing-related professionals. Writers will post the jobs they need done, and qualified freelancers bid on them to win the work.

The writer / employer chooses the best fit based on price, portfolio, reviews, and experience. Services

I originally thought was a content marketplace like HireWriters, but it’s actually aimed at the content-creators themselves.

After you painstakingly craft The Great American Novel (or a work of non-fiction, or whatever), you can turn to the freelancers at for proofreading, editing, formatting for Kindle and CreateSpace, cover design, and more.

There are even professionals to help get a website set up for your book launch, coordinate your social media and PR efforts, and execute a marketing campaign.

Plans and Pricing

The site is free to join and post your work, and pricing for individual projects is set by the freelancers bidding on the jobs.

Naturally, the rates will vary depending on the job and experience level of the freelancer. From what I could find, the site seems to have attracted a largely North American user base.

Similar to oDesk, takes a 10% cut for facilitating the transaction and providing the platform. When I post jobs on freelance sites, I tend to remove the outlier bids — both high and low and go with the candidate in the middle who impresses me the most.


Co-founders Kelsye Nelson and Abigail Carter explain that there is an entire ecosystem that needs to thrive in the publishing world for authors to get their work out there.

It would be almost impossible do write, edit, design, and market a new book all on your own; and that’s where comes in. It’s a virtual support group for authors.

Nelson explained, “Our ‘secret sauce’ is we give writers power and control. Almost 1500 writers have signed up for our beta, demanding for a one-stop resource to find the services they need and still retain control of their books. They want more choice than the bundled services offered by Lulu and Amazon’s CreateSpace. Many are frustrated by new alternative publishers that still control the revenue, the marketing and sometimes even the copyright.” Alternatives

As an author, you will definitely cast a wider net in terms of finding talent if you go to a larger freelance platform. But along with that wider net may come more irrelevant or unqualified bids, which take time to sort through.

As they put it: It would be easier for Marlin to find Nemo in the aquarium than in the ocean.

Have you worked with If so, please be sure to leave a quick review of your experience to help others with their decision.

Posted in Freelance Virtual Assistants, Project-Based Virtual Assistants

Virtual Assistant Israel

Virtual Assistant Israel provides virtual assistant services to small business owners and start-up entrepreneurs based in the US. The company was established in 2008 and employs American VAs based out of their home offices in Israel.

virtual assistant israel reviewAt the helm are co-directors Alyssa Magid and Hilary Faverman.

They explain their people are what sets them apart from the competition. All Virtual Assistant Israel VAs are native English speakers (most hail from the US) with college degrees and a minimum of 3-5 years of work experience. In screening the select few assistants they brought on board, management reviewed over 7,000 resumes to only pick the cream of the crop.


Virtual Assistant Israel VAs specialize in remote administrative, marketing, social media, and writing / content-creation tasks.

They have a wealth of experience in these areas and can help run your office and set-up strategic marketing plans for your business. In terms of social media, they are responsible stewards of your online brand, and can execute a social presence on the most important channels.

Each VA works on US east coast time and is available through a US-based phone number up until 5pm EST.

For full disclosure, the company also lists several services they are NOT a good fit for, including playing virtual receptionist, accounting/bookkeeping, sales, and graphic design.

Plans and Pricing

With Virtual Assistant Israel, there is a one-time $199 set-up fee that gives you access to interview as many candidates from their pool of available VAs as you like.

That was surprising to see because presumably the company is also making a margin on the VA’s hourly rate as well. They are coy about exact pricing, forcing you to call in, and I imagine the rates vary assistant to assistant depending on skills, requirements, and hours.
Once you engage, your virtual assistant uses Freshbooks to track their working time to the second and invoices you only for the time they spend. In that manner, you don’t have to worry about unused hours in a month or counting tasks.

I’m guessing there must be some cost advantage to hiring American workers in Israel over hiring American workers in America, but I’m not positive on that.

Virtual Assistant Israel Alternatives

With VAI, you have the advantage of an experienced, professional dedicated assistant. Along those lines, there are a few other companies that might be worthy of your consideration, including Virtual Assist USA and other US-based VA companies.

Have you worked with Virtual Assistant Israel? If so, please share a quick review of your experience below to help others with their decision.

Posted in Dedicated Virtual Assistants, Virtual Assistant Companies, Virtual Employees
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