RemSource is an American virtual administrative assistant company based in Baltimore, MD. The company was founded in 2009 by Azi Rosenblum, who saw a need for a more professional, integrated admin service to help growing small businesses.
RemSource offers live administrative support during regular 9-5 office hours, including answering phones and emails, scheduling appointments, and customer service. Their agents can also handle ongoing business process outsourcing and bookkeeping tasks.
The service is aimed at small business owners, solo practitioners, and other solopreneurs.
Monthly packages start around $500-600 per month. Mention you found them on VirtualAssistantAssistant.com for a reduced trial month (with no commitments!) and test out the service first-hand to see if it’s a good fit for your business.
At the end of the trial month, RemSource will work to put together a service package based on your usage and unique business needs. I pressed them for an hourly rate or average engagement cost, but it varied widely depending on how much support each client was using.
After that, RemSource service follows a quarterly agreement, billed monthly.
Their team of administrative assistants works from their office in Baltimore (not overseas), and each client is assigned 2 dedicated admins (one primary, one secondary admin). The admins become a part of that business’s team, so the customers get used to speaking with the same people and can develop a long-term relationship.
While the company can handle a number of administrative and business process tasks, they specialize in executive scheduling and small business bookkeeping.
I asked Gali, their Director of Business Development, what sets RemSource apart from the competition? Her answer:
“We are one of the very few that offer LIVE 9-5 coverage for our clients. We do not bill by the hour, and we don’t work based on projects, we become essential components of the client’s DAILY operation in order to free up time and help the client focus on growing and building profits.”
She also told me a story about how a construction company client of theirs actually won a bid, at least in part because they had a “secretary” answering the phone when the customer called. Little did they know it was really the RemSource VA!
Indeed, she picked up the phone on the first ring when I called.
Another example Gali shared was a busy graphic designer who felt bogged down by scheduling, invoicing, and following-up on proposals. Now RemSource handles all of that and she can focus on the work that only she can do: the talented design work that rings the cash register.
RemSource has been recognized in the Baltimore Business Journal and SmartCEO Magazine for their innovative approach to administrative staffing.
Have you worked with RemSource? If so, please take a minute to leave a quick review below to help others with their decision.